Assignment Coordinator

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

College/Department Information

Housing and Residence Life creates a transformational on-campus experience for over 1,200 residents. For the on-campus resident, we offer a variety of living environments in studios, apartments, and single- and double-occupancy rooms. Our experienced staff seeks to provide residents with intellectual, social, cultural, and recreational experiences to enhance the residents' time at the university, and to facilitate academic success and individual growth. Living in a residence hall is a unique experience that provides opportunities to meet new people and to explore new ideas and ways of relating to others. Residence hall living is a vital part of the educational experience in which residents are encouraged to assume individual and group responsibility.

Job Summary

The Assignments Coordinator is responsible for housing assignments for 1500 residential beds and the direct management of the housing information database system. This position works closely with the Senior Housing Operations Coordinator in the effective utilization of StarRez to receive and process applications, management of space allocation, room selection, and assignment processes, and housing report generation and analysis that helps to inform departmental decisions and initiatives. The Coordinator serves as a key liaison between students, parents, and internal university departments to ensure a positive residential experience and efficient housing operations.

Responsibilities

The duties include, but are not limited to:

HOUSING ASSIGNMENTS

• Assists the Senior Housing Operations Coordinator. Manage the assignment process, utilizing the StarRez housing information management system.
• Design and implement student housing occupancy, room selection, and process details and timelines.
• Maintain accurate housing occupancy records in StarRez for occupancy reports, room assignments, check-in/out processes, and related correspondence with current and future students.
• Manage the Expanded Occupancy housing process, including temporary assignments, communication, and reassignment to permanent space as it becomes available.
• Coordinates correspondence with housing appeals, housing assignments, cancellations, and wait/preference lists.
• Responds to student and family concerns regarding housing assignment, meal plan, and billing questions and concerns.
• Interpret policies and procedures related to housing assignments.

STARREZ MANAGEMENT

• Responsible for the coordination and setup of all input data parameters in StarRez for terms, rates, and break housing, move-in, and move-out appointments.
• Updates and maintains the accuracy of the student classifications to create reports in StarRez.
• Maintains updates to the portal and applications for StarRez PortalX.
• Works in collaboration with Information Technology on troubleshooting, generating reports, and setup/maintenance of StarRez.
• Distinguish reporting needs between various groups and functional users to prioritize and deliver needs accordingly.
• Provide details to graphically represent the spatial occupancy.
• Assist with testing, troubleshooting, and evaluation of StarRez software upgrades and implementation of future modules.

DEPARTMENT ENGAGEMENT

• Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives.
• Assist with special projects and serve as a supportive team member within the department and university.
• Participate in university, divisional, and departmental training and developmental activities as needed.
• Serve as a liaison to other departments, providing information on housing issues or needs.
• Establish and maintain a positive rapport with departmental contacts.

OTHER

• Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in student affairs, higher education, business administration, information systems, or a related field and one year of experience in housing, student services, customer service, or administrative role OR Associate's degree from an accredited college or university in business, information systems, or a related field and two years of experience in housing, student services, customer service, or administrative role.

Preferred Qualifications

Experience in Higher Education environment preferred. Familiarity with housing assignment systems (e.g., StarRez, Symplicity) and/or student information systems (e.g., Banner, PeopleSoft). Knowledge of ADA, FERPA, Title IX, and housing-related compliance issues.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of University Housing Policies and Procedures
• Understanding of assignment processes, occupancy management, and room change protocols.
• Familiarity with fair housing laws, FERPA, ADA, Title IX, and confidentiality standards.
• Knowledge of Student Development and Customer Service Principles
• Awareness of student needs in a residential setting.
• Knowledge of database and software systems
• Knowledge of housing management software (e.g., StarRez, Symplicity).
• Familiarity with student information systems (e.g., PeopleSoft, Banner).

SKILLS

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.
• Communication Skills- Clear, professional verbal and written communication with students, parents, and colleagues.
• Conflict resolution and de-escalation skills for handling complaints or emotional students.
• Analytical and Problem-Solving Skills- Ability to assess room availability, resolve assignment conflicts, and interpret housing data.
• Apply policy fairly while balancing individual student needs.
• Technical and Computer Proficiency- Strong data entry and reporting skills using Excel and database systems.
• Ability to troubleshoot software issues or inconsistencies in records.
• Time Management and Organization- Ability to manage multiple priorities, especially during peak housing periods.
• Accurate and timely completion of recurring housing processes and reports.
• Customer Service Orientation- Maintain a student-focused approach when solving problems or communicating decisions.
• Stay professional and empathetic under pressure.

ABILITIES

• Ability to maintain confidentiality.
• Work Independently and Collaboratively - Take initiative in daily tasks while knowing when to escalate more complex issues.
• Function effectively as part of a team in Residence Life or Housing Operations.
• Handle Sensitive and Confidential Information- Maintain discretion and comply with privacy laws and university policies.
• Adaptability- Adjust to system changes, new housing procedures, or unexpected assignment challenges.
• Make Objective, Policy-Based Decisions- Apply guidelines fairly and consistently, even in high-pressure or emotional situations.
• Maintain Accuracy and Attention to Detail-Ensure accuracy in assignments, room status updates, and student records.