Assistant, ACCelerator

Austin Community College

Job Description Summary

To provide customer service assistance to ACCelerator patrons.

Description of Duties and Tasks

1. Provides customer service to prospective, current and former students by providing information on the services of the ACCelerator.
2. Completes routine procedures and daily functions including ACCelerator checking-in, checking-out, organizing instructional resources, and opening/closing the ACCelerator facilities.
3. Provides proactive student assistance.
4. Responds to questions and inquires in person, by telephone, or via email.
5. Performs various data entry and clerical support for the ACCelerator; opens and distributes mail, files, and maintains office supplies as needed.
6. Monitors and troubleshoots problems with copiers, printers, and the ID system.
7. May participate in special projects.

Knowledge

• Customer service techniques and practices.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Providing superior customer service.
• Adapting effectively in a multi-tasking, dynamic, and evolving work environment.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

One year related work experience.

Required Education

High school diploma or educational equivalent.

Preferred Education

Associate degree or higher.

Physical Requirements

Work is performed in a standard office environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.

Work Schedule

(Summer Schedule): Monday - Thursday: 10:45 AM - 8:00 PM; Fridays: 9:00 AM - 5:00 PM. (Fall/Spring): Monday - Thursday: 12:30 PM - 10:00 PM; Fridays: 10:00 AM - 5:00 PM.

Salary Range

$47,840 - $50,188

Number of Openings

1

Job Posting Close Date

September 18, 2025