"Assistant Director, Academic & Student Services"

Job Description

The Assistant Director, Academic & Student Services is a pivotal role within the Woods College of Advancing Studies at Boston College. This position serves as the subject matter expert in Student Records Management, ensuring the accurate maintenance, management, and confidentiality of student records in alignment with institutional policies. Acting as a central liaison among the Registrar, Student Services, and Woods College, the Assistant Director leads the graduation review process, collaborates with the Woods Administration & Operations team to identify potential graduates each semester, and supports academic advisors throughout this critical process.

In addition to managing student records, the Assistant Director is responsible for creating and implementing degree audit rules in uAchieve, overseeing the routine processing of record changes, and partnering with the Admissions Team to establish transfer protocols. This role involves maintaining the Master Course List and managing course planning and scheduling to optimize course availability. As the lead technical contact for Eagle Apps, the Assistant Director provides guidance on registration processes and educational technology training, actively implementing updates to enhance the student registration experience and academic administration.

Candidates should possess a strong understanding of student records management and higher education policies, along with excellent project management and communication skills. If you are passionate about enhancing academic operations and student services, we invite you to apply and contribute to the success of our diverse student population at Woods College.

Full-Time Equivalent Hiring Range: $59,400 to $74,250; salary commensurate with relevant experience.

Requirements

• Demonstrated ability to meet deadlines while managing multiple competing priorities
• Project management skills
• Strong attention to detail and analytical skills
• Ability to lead and manage change
• Expert in Google Workplace, and Microsoft Office, and possess an interest in and ability to learn and expand proficiency in other technologies/tools
• Knowledge of EagleApps (student information system/s), Slate, and Cognos
• Enthusiasm for problem-solving across multiple units/divisions/platforms
• Excellent written and verbal communication
• Strong interpersonal skills
• Experience conducting technical training preferred
• Ability to collaborate with multiple stakeholders at one time
• Lead system implementations
• Service oriented

Bachelor's degree required; Master's degree preferred.

Three to five years of professional work experience is required. Experience managing multiple projects/tasks to a high quality of completion. Must be comfortable working under strict deadlines and interfacing with various stakeholders in a variety of situations. Familiarity with higher education organizational structures, academic policies, and student information systems/registration systems preferred.

Woods College's general operating hours are from 9 am-5 pm daily. However, there will be times periodically throughout the year when extended hours are needed to meet deadlines and support programming/events.