Assistant Director, Card Office and Operational Technology

Ensures the daily function of operations and services related to any assigned program, initiative, or objective. Works under general supervision and may make some work procedural decisions which do not contravene policies; generally, determines work sequences (which task comes first) within any department/divisional guidelines. Exercises professional judgment to prioritize competing demands and allocate resources effectively to meet departmental goals. Serves as a subject matter expert and resource person for the assigned area.

Essential Functions and Responsibilities:

Troubleshoots card office issues; manages retail operations, student information desk, and marketing of the meal plan/card office, and works with food service contractor, the office of Housing and Residence Life, and C-Bord (Micros, Odyssey and U-Gryd) and constituents to resolve problems and research and implement upgrades.

Assists in planning, overseeing and administering campus card system and point of sale systems, including computers, printers, network, media equipment, Event Management System (EMS); researches and develops futures needs and system upgrades.

Manages room reservation requests and assignments.

Performs weekly inventory of products for Pete's Treats; forecasts future weeks' sales and ordering of products from vendors; develops and implements on-going marketing to increase sales; monitors monthly expenses, sales and market trends; seeks new revenue generating product lines, and cost effective vendors; contacts potential vendors and finds pricing and delivery information; evaluates store's product mix and follows market trends to make available new products for sale to generate customer interest; problem solves vendor orders, etc.; prepares for bids and purchase requisitions as needed.

Evaluates, updates, and assists in development of policies, training, operational manuals, and procedures.

Develops, coordinates, and supervises promotional activities, public relations and special event programming including orientation, event check-in, and reporting.

Assists in event booking and attends meetings with building patrons as needed. Liaison to campus support departments.

Supervises Guest Services Desk, a true campus-wide information desk. Manages the Campus Card System, lost and found, and directs the GSD student staff in service of customers and visitors. Assists in the supervision of all operations and student employees at Kilcawley Center; conducts hiring, firing, scheduling, and performance reviews of student employees. Manages training for all student employees in operational tasks and customer service.

Acts as a lead worker; provides functional guidance and mentorship to lower-level workers.

Designs and delivers training materials and/or other supporting documentation necessary for the operation of the assigned area.

Analyzes complex data sets and prepares comprehensive reports with recommendations for leadership.

Researches and recommends process improvements for departmental operations on a routine or regular basis. Evaluates effectiveness and recommends enhancements of services.

Participates and/or leads complex projects, including implementation plans, timelines, and resource requirements.

Coordinates daily tasks related to one or more assigned components of overall programs and/or services as assigned.

Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of overall goals and objectives.

Prepares and maintains accurate records of daily tasks in accordance with applicable policies and procedures and assures timely communication with supervisor, staff, and students where appropriate.

Gathers data and prepares reports and other information/documentation for supervisory review related to programs and/or services, or one or more assigned components.

Prepares for and attends events.

Remains informed of current developments and procedures pertinent to duties; participates in staff development activities; attends meetings, conferences, and other events.

Supervises student office support throughout the employment cycle; coordinates work activities and routinely participates in training and evaluation.

Other Functions and Responsibilities:

Trains new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated:

Computer and all other standard office equipment.

Work Schedule:

Typically, Monday through Friday.

Supervision Exercised:

Supervision exercised over student employees.

Reports to:

Associate Director

Required Certifications, Training, and/or Licensures:

None

Knowledge, Skills, and Abilities:

Knowledge of: university policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.

Skill in: use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*.

Ability to: deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one task to another; work independently and in a team environment; develop and maintain effective working relationships.

(*) Developed after employment.

Minimum Qualifications:

At least a bachelor's degree and at least two years of point of sales system management, customer service, guest relations, or related experience.

Preferred Qualifications:

Master's degree in higher education or related field. Experience working with card production software or related programs.

Physical Requirements:

In accordance with the U.S. Department of Labor physical demands strength ratings, this position will perform heavy work.

Heavy: work involves exerting 50 to 100 pounds of force occasionally, or 25 pounds of force constantly to move objects.