"Assistant Director, Financial Aid/Veteran Services"

I. Position Purpose

The Assistant Director, Financial Aid/Veteran Services, is a key member of the Financial Aid Department. The position is responsible for the following: Provide logistic support in all aspects of the financial aid department; Provide leadership and management within the Financial Aid Department; Assist current and prospective students and families with financial issues; Provide liaison support with external lending institutions; Assist in the representation of the department internally & externally; Perform other duties as assigned and To serve our military population with education that leads to employability over the discourse of their career. Further, to help them charter a path to their financial independence over time

II. Duties and Responsibilities

• Provide Logistic Support in all Aspects of the Financial Aid Department: Oversee the reconcilement of all financial aid program funds with bursar/fiscal offices; oversee the process of student loan applications including document and reconcile loan information; perform cost of attendance calculations; assist in the processing of financial aid packaging for students; perform special projects at the request of the director; read and interpret manuals, newsletters, and other federal, state, and institutional publications regarding policies or regulations impacting financial aid operations; work with director and technical staff to secure and integrate financial aid software program updates.
• Provide leadership and management within the Financial Aid Department: Along with and accordance to the direction of the Director of Financial Aid, provide leadership within the department to make process improvements within the department, focusing on improving the transparency and efficiency of the department and improving student experience. Manage day-to-day duties of Financial Aid staff as delegated by the Director of Financial Aid.
• Assist Current and Prospective Students and Families with Financial Issues: Assist students and prospective students with their finances by interfacing all aspects of a student's college finance; provide financial aid counseling as needed; coordinate student loan entrance and exit counseling.
• Provide Liaison Support with External Lending institutions: Act as a liaison between the College, banks, guarantee agencies, service providers and the Department of Education as needed; establish and secure signatures on necessary contracts; resolve student loan problems.
• Assist in the Representation of the Department Internally & Externally: Represent the Financial Aid Department at external functions such as financial aid nights, group presentations, career/college fairs and similar events and association meetings, workshops, seminars and presentations.
• Perform Veteran Services as follows:
  1. Maintain state and federal requirements to support Hocking College Military personnel, veterans and their families.
  2. Assist veterans with benefit requests and required documentation.
  3. Prioritizing prospective students leads and fosters outbound communication from themselves and their team to prospective students who have an interest in attending Hocking College
• Perform Other Duties as Assigned: Engage in professional development activities.

III. Qualifications – Education, Experience, and Skills

• Bachelors degree in finance, business, or related field required. Masters degree preferred.
• Minimum three years work experience in a professional business setting, previous work in a Financial Aid office preferred.
• Ability to interpret and apply college fiscal rules, regulations, guidelines and systems in the student environment.
• Knowledge of and ability to interpret and apply federal, state, and other financial aid rules, regulations, and guidelines.
• Ability to design and oversee integrated financial systems.
• Ability to handle confidential information professionally.
• Ability to handle information in an accurate and detailed manner.
• Ability to work alternate or flexible work schedules as needed.
• Strong communication and customer service skills.
• Attention to detail.
• Tactfulness, positive interpersonal skills and cooperative attitude.
• Ability to work with PC computers and basic financial aid software.
• Knowledge of Military Benefits and requirements.
• Must possess a valid Ohio Drivers license or be able to obtain one within 15 days of employment.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).

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