Assistant Director for AV/Technology and Facilities Management, Armstrong Student Center

Job Description Summary

The Armstrong Student Center is a 242,000 square foot complex and the site for approximately 3,500 meetings and events per year. The center manages event production, building operations, student organization office space, and recreation amenities to create the "living room of campus." This position is designed to support student and professional staff in ensuring continuity of services, maintaining a student-centered approach to our work and adhering to our core values of collaboration, stewardship, inclusion, learning and caring.

Job Description

Technology

• Responsible for managing technology associated with the student center, including: AV equipment, assistive technology devices, sound and light equipment, digital advertising displays, and security systems (camera system, key control, etc.)
• Develops relationships with on and off campus partners who help maintain Armstrong technology: Information Technology, ESports, outside contractors.
• Maintain inventory of technology and AV equipment
• Meet with departments, student organizations and external clients, as requested, to provide advice and guidance regarding AV services and functionality for events.
• Manage repair, replacement and preventive maintenance schedules
• Creates budget projections for annual maintenance costs
• Trains student staff on use of all building technology, AV systems, and sound systems (including sound and light boards)
• Directs the technical and digital infrastructure of the Armstrong Esports Lounge, and the RedZone game room, including management of the ggLeap platform, computer hardware and user access to ensure a positive gaming experience.

Facilities

• Directs the daily facility operations of the student center, specifically managing building systems, physical facilities, hardware and technical components. Collaborates and works closely with student Building and Events Managers to ensure good communication and completion of facilities related activities.
• Responsible for the care and maintenance of facility infrastructure, furniture, fixtures and equipment. Serves as the primary liaison for off-campus service providers, managing vendor contracts and performance.
• Develops and maintains relationships with campus partners who contribute to a positive building environment, including: physical facilities, dining services, custodial services, campus police, and building tenants
• Develops and manages repair, replacement and preventive maintenance schedules
• Creates annual budget projections for both physical and technical maintenance costs
• Works in collaboration with the Associate Director and Director to manage project construction & contractors tied to building improvements
• Submits and tracks work orders and help manage repairs and maintenance of facility
• Administers building automation (BAS) to regulate climate control for large-scale event venues, optimizing occupant comfort while executing energy-saving protocols during periods of low occupancy.
• Manages building access and security through oversight of key inventory/control, computer-controlled access points and building CCTV systems.
• Assists in sustainability initiatives as related to the facility and equipment
• Trains student employees on proper usage of equipment and set up

Event & Student Staff Support

• Alongside the Assistant Director for Event Operations, serves as a key advisor and indirect supervisor to student management teams, delivering guidance on physical facility maintenance and technology systems, including troubleshooting support.
• Acts as the designated on-site lead, providing AV production support for high-profile events (may include occasional evenings or weekends).