ASSISTANT DIRECTOR FOR TICKET SALES AND OPERATIONS

Posting Number: SRGV8492

Number of Vacancies: 1

Location: Edinburg, Texas

Department: Athletics

FLSA: Exempt

Scope of Job:

To assist in planning, organizing, and managing the operations of the UTRGV Athletic Ticket Office. Participates in the development, implementation and execution of sales programs and initiatives.

Description of Duties:

• Assists with planning, organizing, and managing the day-to-day operations of the UTRGV Athletic Ticket Office.
• Responsible for actively prospecting new leads for season tickets and group sales opportunities through phone, e-mail, social media and face-to-face appointments and data mining.
• Oversees and manages all operations of the ticket office for the assigned sport, ensuring efficient service and positive experience.
• Develops, plans and executes group sales for all ticketed sports.
• Ensures an optimal number of customer touchpoints are executed and tracked on a daily basis. These touchpoints will include, but not be limited to, phone calls, e-mails, texts, in-person meetings, and other forms of communication regarding ticket renewals, new sales, and other necessary outreach.
• Prepares and maintains accurate records of ticket sales and attendance figures for use in developing and analyzing departmental reports and projections.
• May represent the department at community events and be a member of select community and civic organizations as needed.
• Explores other opportunities that will enable UTRGV Athletics to positively impact the local community.
• Has a visible presence at UTRGV athletic events and be comfortable stewarding current relationships and creating new relationships with UTRGV athletics fans and other stakeholders.
• Works closely with the athletics marketing department for all in-game sales experiences.
• Oversees the reconciliation of ticket office sales and cash funds and supervises gathering and evaluation of statistics related to ticket sales.
• Leads outreach efforts for community, school, and group sales.
• May assist with all fundraising events within the athletic department.
• Supervises, trains and schedules all assigned staff.
• Performs other duties as assigned.

Supervision Received:

General direction from assigned supervisor.

Supervision Given:

General supervision of support staff.

Required Education:

Bachelor’s degree from an accredited university.

Preferred Education:

None.

Licenses/Certifications:

None.

Required Experience:

One (1) year of experience in ticket operations, development, or marketing and promotions in either the collegiate, professional or sports marketing field.

Preferred Experience:

Experience working in a similar capacity in college athletics, professional sports, sales, or community relations. Knowledge of sports ticket sales strategies and/or a network of relationships within the UTRGV and RGV community.

Equipment:

Use of standard office equipment. Preferred: Experience with ticketing software.

Working Conditions:

Needs to be able to successfully perform all required duties. Usual office conditions plus attendance at various University sports events. Ability to work extended hours that are often outside of the normal business schedule such as evenings, weekends, and holidays. Occasional travel is required. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Other:

Extroverted personality type with exemplary written and oral communication skills. Commitment to handing sensitive information in a confidential manner. Proficiency in mining data to identify prospects. Demonstrated ability to collaborate successfully with internal and external stakeholder groups. Ability to exhibit integrity with high ethical standards and strict adherence to NCAA, conference, university and departmental rules and regulations.

Physical Capabilities:

N/A

Employment Category:

Full-Time

Minimum Salary:

Commensurate with Experience

Posted Salary:

Commensurate with Experience

Position Available Date:

08/29/2025

Grant Funded Position:

Yes

If Yes, Provide Grant Expiration Date:

EEO Statement:

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.

Additional Information:

UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development . To apply, visit https://careers.utrgv.edu/postings/48444