"Assistant Director, GS Academic Resource Center"

Position Summary

Working collaboratively with the General Studies advising deans, the Postbac Premed program, and other offices within Columbia University, the ARC Assistant Director coordinates a variety of academic support services to students, including but not limited to tutoring, student support sessions and workshops. The Assistant Director manages the above initiatives with a special focus on first and second year students, as well as first-generation and low income students, and works to support programming by assisting in screening and training GS tutors; assisting the Associate Dean in the creation and development of new and innovative learning strategy workshops; and coordinating the use of technology to create, develop and execute programs that promote student retention and persistence.

Responsibilities

Academic Support: Coordinates and delivers support services for all students, including interventions helping in retention and persistence of Postbac students to medical school and undergraduates to completion of their undergraduate degree. Provides learning strategy workshops; works with the Associate Dean and members of the DOS team to develop an educational technology plan; works closely and collaboratively with other University departments that provide academic support services, including but not limited to GS Student Life, GS Wellness, Counseling and Psychological Services, ISSO, Veteran Affairs, etc.

Tutorial Services: Coordinates the hiring and training of tutors; manages day-to-day operations of the Tutoring Center, including scheduling, supervision, and customer service.

Jumpstart: With the Associate Dean, coordinates and assists in managing the ARC Jumpstart Series, including overseeing event logistics and student communications; manages all logistics associated with online All the Math You Don’t Remember programming, including hiring and training tutors and managing student connections through the ARC’s Khan Academy classroom.

University Studies: Co-manages the University Studies course for all new students, including coordinating scheduling and instruction, updating presentations, and managing attendance records; leads 1-2 sections of University Studies each semester.

Trajectory: Assists in managing and running all programming for vulnerable students in this weekly support group model. This includes facilitating weekly meetings, arranging “probation partners” for students on academic sanction, facilitating resource referral, etc.

First Generation/Low Income Student Support: Works collaboratively with the Associate Dean, GS Student Life, GS Health & Wellness, and other campus partners to provide targeted support programming to first-generation and/or lower-income students at GS.

Data Reports and Analysis: Oversees data collection and analysis of all ARC programs and services, with special focus on utilization within the Tutoring Center. Provides feedback on technological improvements and institutional research as it pertains to academic support services.

Performs other duties as assigned or requested.

Minimum Qualifications

• Bachelor's degree and/or its equivalent required; Master’s preferred.
• A minimum of four years of related experience is required.
• Experience in classroom teaching and a knowledge of educational technology are strongly preferred. Experience in group tutoring and study group facilitation preferred.
• Excellent project management, analytical, communication, and interpersonal skills required; proficiency with Windows and MS Office (especially MS Excel) and other computer systems highly desirable.