"Assistant Director of Executive Education (Corporate Education)"

JHU Carey Business School is seeking a detailed and energetic individual for the position of Assistant Director Executive Education. This position will work independently and manage operational functions for a center or program. This position manages and analyzes operational practices including revising and adjusting procedures to create maximum efficiency and optimization for a strategic priority of the school. This multi-faceted position will include leadership of academic and faculty operations, the information system management (Salesforce) and the learning management system (Canvas).

Specific Duties & Responsibilities

• Program Management
  • Support all administrative and operational program functions.
  • Optimize processes and procedures to promote operational efficiency.
  • Support in the planning of open enrollment courses, signature programs, and custom programs per FY and provide end-to-end oversight.
  • In collaboration with faculty and staff colleagues, develop and maintain course materials for all open enrollment and custom programs.
  • Oversight of each program’s delivery with the expectation that both digital and in-person programs are delivered with consistently high standards of quality.
  • Coordinate with faculty internal and external to Johns Hopkins along with other University partners.
• Enrollment Management for Open Enrollment and Signature Programs
  • Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed.
  • Serve as subject matter expert regarding program requirements, advising participants and making additional recommendations as needed.
  • Responsible for the management and ongoing content maintenance of the learning management system.
  • Troubleshoot participant technical issues and concerns.
  • Build workflow procedures and processes for integration of Salesforce and other applications.
  • Create or redefine best practices and workflow process to support an exceptional learning experience and cross-enterprise collaboration and information sharing.
• Administrative
  • Supports all administrative functions for Executive Education, graduate program or center.
  • Other duties as assigned.

Technical Qualifications & Specialized Certifications

• General knowledge of SAP (ECC, Analysis, and Shopping Cart), Concur, JHED, Slate, Canvas and Microsoft 365 (Word and Excel).

Minimum Qualifications

• Bachelor's Degree.
• Three years of progressively responsible experience in program administration in an academic environment.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with Salesforce CRM and Canvas.

Technical Skills & Expected Level of Proficiency

• Excellent attention to detail.
• Ability to work independently and take initiative to trouble-shoot issues and make decisions.
• Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions.
• Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents.
• Experience working with a CRM and LMS system.
• Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism.
• Ability to set and manage multiple priorities, and respond quickly to changing needs and goals.
• Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff.
• Ability to travel both domestically and internationally.

Classified Title: Assistant Director Program Delivery
Job Posting Title (Working Title): Assistant Director of Executive Education (Corporate Education)
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually ($66,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday with some weekend and evening hours to support programming
FLSA Status: Exempt
Location: Hybrid/JH at Harbor East
Department name: Corporate Education
Personnel area: Carey Business School