"Assistant Director of Executive Education, Program Delivery - Heinz College"

Assistant Director of Executive Education, Program Delivery - Heinz College

Company: Carnegie Mellon University

Job Location: Pittsburgh, 15213

Category: Other Administrative Positions

Type: Full-Time

Carnegie Mellon University is a world-class institution that inspires innovations and drives positive change globally. We provide a unique academic experience by combining the School of Public Policy and Management with the School of Information Systems and Management. At Carnegie Mellon University, we empower students to conduct objective data analysis, leverage information technology, and drive impactful change in managerial and policy contexts.

The Assistant Director of Executive Education - Program Delivery at Heinz College leads a suite of executive education programs and key marketing and alumni relations programs. They consistently deliver all assigned program objectives, assist with developing new initiatives, and oversee planned events. You will own the day-to-day operational aspects of assigned programs/clients and ensure quality control for all assigned programs. The person will work collaboratively with other executive education staff to maintain a valuable, high-level educational experience for all participants. The incumbent will report to the Senior Associate Director for Executive Education.

Program Delivery Management (50%)

• Collaborate closely with department leadership and staff to ensure efficient and seamless delivery of programs.
• Contribute to the development and refinement of executive education program enhancements that elevate participant experience and operational efficiency.
• Detail operational processes and administrative protocols in alignment with college and university policies.
• Coordinate the timely creation and distribution of course materials.
• Recommend process improvements and support quality standards across program materials and presentations.
• Serve as a primary point of contact for executive education programs, providing clear and helpful information to faculty, staff, and participants.
• Maintain program Slack workspaces; distribute and analyze mid-session and post-program surveys to support continuous improvement.
• Support day-to-day program delivery onsite or via Zoom.

Event Delivery Management (25%)

• Lead planning and implementation of in-person program events to ensure a welcoming, well-coordinated participant experience.
• Reserve classrooms and external venues as needed.
• Coordinate event logistics, including catering, A/V needs, space setup, registration/check-in, transportation, and hotel blocks.
• Serve as an onsite resource for participants and partners, using sound judgment to resolve issues as they arise.
• Partner with vendors and oversee their work during events.
• Conduct post-event evaluations and recommend improvements.
• Collaborate with the Open-Enrollment Director to support programmatic activities that consistently meet or exceed participant expectations.
• Apply applicable university policies and procedures in all event operations.

Other Responsibilities (25%)

• Complete special projects assigned by the Executive Director and Open-Enrollment Director.
• Support alumni programming and marketing initiatives as needed.
• Participate in college- and university-level initiatives and committees.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor's Degree in a related field and five years of related experience.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirement:

• Successful completion of a pre-employment background check.

Additional information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.
• Work Posture: This position is operating on a hybrid schedule, with an on-campus/in-office presence 3 days a week.
• Typical Work Schedule: Monday-Friday from 8:30 am-5:00 pm. An alternate work schedule allowing for evening hours up to 1-2 days per week.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location Pittsburgh, PA

Job Function Academic Program Administration

Position Type Staff - Regular

Full Time/Part time Full time

Pay Basis Salary