"Assistant Director of Graduate Admissions"

Job Summary

The Assistant Director of Graduate Admissions supports the Associate Director and Director of Graduate Admissions in achieving enrollment goals across Mercy’s graduate programs. This role focuses on implementing recruitment and admissions initiatives, supervising staff, managing a defined recruitment territory, and cultivating relationships with prospective students, community partners, and academic departments. The Assistant Director contributes to process improvements, supports yield and communication efforts, and represents Mercy at events to expand graduate enrollment and strengthen partnerships.

Essential Job Functions & Responsibilities

Graduate Recruitment & Outreach

• Build and maintain relationships with colleges, transfer counselors, corporate and community organizations to generate inquiries and meet enrollment goals
• Support admissions counselors in moving students through the recruitment funnel (inquiry → applicant → enrolled)
• Partner with program directors and Marketing to develop effective outreach and communication strategies
• Represent the University at recruitment events to increase graduate market share in the region

Team Leadership & Operations

• Recruit, train, and supervise student workers and admissions staff to ensure excellent customer service
• Develop and execute departmental strategies, operational plans, and productivity goals aligned with University priorities
• Monitor performance, provide feedback, and foster a collaborative, positive, and inclusive work environment
• Oversee departmental budgets and ensure efficient use of resources

Communication & Service

• Ensure clear, timely, and professional communication with staff, prospective students, and external partners
• Promote service excellence by modeling professionalism, responsiveness, and problem-solving
• Maintain confidentiality and handle sensitive information appropriately

Compliance & Continuous Improvement

• Ensure departmental compliance with University policies, procedures, regulations, and required training
• Provide reports, analyze data, and recommend improvements to processes and operations
• Support professional development for staff and pursue ongoing learning opportunities

Other

• Commitment to travel and work evenings/weekends as needed
• Perform additional duties and projects assigned to support the mission and goals of the University

Required Skills & Experience

• Minimum two years of experience in graduate student recruiting or applicable sales
• Demonstrated leadership, interpersonal, written and oral communication, problem solving, coaching, organizational, and presentation skills
• Demonstrated evidence of building consumer relationships and dealing with diverse consumers
• Familiarity with Microsoft Office Suite; Slate and Banner experience is a plus
• Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, and great levels of responsibility required
• Ability to read, write, speak English fluently and clearly
• Bilingual a plus
• Ability to travel on daily basis
• Must have a reliable motor vehicle

Education Requirements

• Master’s degree preferred. Bachelor’s degree from an accredited four-year college required