Assistant Director of Operations, Undergraduate Admissions

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Assistant Director of Operations, Undergraduate Admissions, supervises a team that evaluates and processes over 10,000 undergraduate applications to Augusta University per year. This includes monitoring and evaluating the GPA and transcript evaluation and decision processing, as well as working with academic colleges to understand their admissions decisioning needs. The Assistant Director oversees the tuition classification process for all applicants, including communicating with students and evaluating various tax and legal documents, based on University System of Georgia policies. The Assistant Director generates reports and queries to provide data and transparency throughout the GPA and transcript evaluation process for all undergraduate student types, contributing to university enrollment goals.

Responsibilities

The duties include, but are not limited to:

• OPERATIONS MANAGEMENT: Lead the efforts for GPA and transcript evaluation and decision-making processes for all undergraduate applications by managing team members, monitoring daily decision processes, and working with academic departments/leaders to ensure admissions decisions are consistent and adhere to university and USG policies. Perform regular audits on GPA and transcript evaluations and admission decisions. Monitor data integrity and consistency between CRM and SIS.
• SUPERVISION: Recruit, select, train, and supervise a team of two staff members within the Office of Undergraduate Admissions, conducting performance evaluations, goal setting, time and leave compliance, and essential project management, including performing daily quality control checks on document and data entry in both the CRM and SIS for all undergraduate students, according to established procedures.
• TUITION CLASSIFICATION: Utilize University System of Georgia (USG) and Board of Regents (BOR) policies to determine tuition classification and waiver eligibility for more than 1,500 incoming student populations each academic year. Request and evaluate legal documentation from students, as needed, for eligibility. Maintain up-to-date knowledge on tuition classification and waiver policies for eligibility.
• REPORTING AND PROCESS IMPROVEMENT: Generate required or requested information and/or data for all undergraduate applications, internal or external reports, and records, and organizing and presenting the information in a usable and understandable format. Assist the Associate Director of Operations in effective training on departmental procedures and policies, making appropriate work assignments.
• OTHER: Perform other duties as assigned.

Required Qualifications

Master's degree from an accredited college or university and a minimum one year of experience related to processing, admissions operations, enrollment management, student services, or other related administrative operations OR Bachelor's degree from an accredited college or university and a minimum of two years of experience related to processing, admissions operations, enrollment management, student services, or other related administrative operations.

Preferred Qualifications

Preference given to individuals with experience in Technolutions Slate CRM, BANNER SIS, reporting systems, transfer articulation, or other student information systems. Proficient in Microsoft Excel. Supervisory or leadership experience. Experience in Higher Education.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases.

Willingness to learn Slate CRM, Axiom, and Banner SIS.

Willingness to learn USG Tuition Classification policies and procedures.

Willingness to learn third-party systems that support AU efforts (test scores, Systematic Alien Verification for Entitlements (SAVE), Transfer Evaluation Systems).

SKILLS

Excellent interpersonal, written, and verbal communication skills.

Detail-oriented with strong prioritization and organizational skills.

ABILITIES

Ability to maintain confidentiality.

Demonstrated ability to work with a wide range of people.

Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.

Shift/Salary/Benefits

Shift: Days/M-F (Work outside of standard business hours may be required)

Pay Band: B10

Salary: $52,500/annually

Salary to be commensurate with the qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!