Enrollment Advisor, AU Online

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .

Location Augusta University-Our Health Sciences Campus:1120 15th Street, Augusta, GA 30912Our Summerville Campus:2500 Walton Way, Augusta, GA 30904

College/Department Information

Augusta University Online (AU Online) is designed to take the university into the 21st century with advanced learning technologies for AU students. Deploying best-in-class online educational methods, techniques, and models of student support, AU Online is designed to support our faculty in developing leading-edge online instruction.Focused on fostering a sense of belonging among our online students, and creating exceptionally engaging classroom experiences, our team is committed to extending the reach of AU through advanced marketing and digital technologies. Our close-knit team embraces the values of performance, innovation, and providing a personalized teaming "experience like no other" in online education.

Job Summary

AU Online is looking to fill a direct student engagement position to support our online Marketing and Enrollment functions. Specifically, we seek an Online Enrollment Advisor who will report to the Associate Director of Online Admissions and will serve as a main point of contact for educating and communicating with prospective and applied students to AU Online's program offerings. They should be comfortable in creating engaging conversations with prospective students, with the ability to quickly build rapport and qualify prospective students for an AU Online program. After qualifying a prospective student for a program offered at AU Online, they will continue to build the relationship between the prospective student and AU Online, assisting the student in completing all the required admissions and enrollment steps, up until the student begins their first course. They must exhibit an exquisite attention to detail and be able to multitask while engaging students via phone, email, text and chat.

Responsibilities

The duties include, but are not limited to:

ENROLLMENT MANAGEMENT:

• Serve as an enrollment advisor for Augusta University Online, delivering exceptional sales and service to online student prospects, applicants, and newly enrolled individuals across all AU Online programs.
• Act as a brand ambassador for AU Online, representing the university with professionalism and enthusiasm in all interactions with online prospective students.
• Manage a high volume of outbound and inbound calls from prospective online students seeking information or applying to AU Online programs, ensuring an unparalleled experience for each inquiry and application.
• Provide comprehensive guidance to prospective online students on program suitability, admissions criteria, financial aid procedures, transfer protocols, licensure requirements, and military-related matters.
• Conduct proactive outreach campaigns to engage online prospective students through various channels, including phone calls, emails, texts, and chats.
• Utilize effective sales techniques to articulate the value proposition of AU Online programs and convert inquiries into applications and applicants into enrollees.
• Address complex student inquiries with a focus on excellence in problem-solving, leveraging departmental and cross-departmental resources while adhering to admissions policies and enhancing conversion rates.
• Document all interactions in the customer relationship management system.
• Incorporate weekly feedback and coaching from leadership to continually enhance proficiency in engaging and assisting online prospective students, fostering improved outcomes in recruitment and enrollment efforts.
• Assist Student Success team in fielding current student questions during peak volume times throughout the year.
• Participate in training sessions and professional development opportunities to enhance skills and knowledge relevant to the role

STRATEGY AND ANALYSIS:

• Utilize trend analysis to optimize the lead and applicant nurturing process and streamline new student onboarding experiences.
• Collaborate with marketing and enrollment teams to develop strategies for reaching and attracting prospective students.
• Provide insights into the behavior patterns of online applicants, empowering leadership to tailor AU Online offerings to meet evolving student preferences.
• Ensure precise collection and input of student interaction data into the CRM system, facilitating comprehensive data analysis for strategic decision-making.

OPERATIONS:

• Communicate admission deadlines and other essential university processes clearly to prospective online students.
• Familiarize oneself with each online degree program's curriculum, structure, program value, and Industry trends to effectively convey the benefits of AU Online programs to prospective students.
• Collaborate with other university departments such as Admissions, the Graduate School, Financial Aid, Registrar, and the Business Office to create a top-tier experience for prospective online students.
• Adapt seamlessly to any new university systems implemented to continually enhance the online student experience.

OTHER: Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university with one year of admissions, customer service, sales and/or telemarketing and/or tele-counseling experience.

Preferred Qualifications

Bachelor's degree from an accredited college or university

Preferred Experience
Experience utilizing a Sales or Admissions CRM (Slate Highly Preferred and Salesforce Preferred). Experience in contact center.

Experience in higher education admissions or sales.
Possess efficient communication skills (both written and verbal) to effectively engage with prospective students.
Practice using a sales CRM to log customer or student engagements.

Knowledge, Skills, & Abilities

KNOWLEDGE Proficient in Microsoft Office and other computer software/databasesSKILLSExcellent customer service skills and the ability to provide service in a professional manner.Excellent interpersonal, verbal, and written communication skillsABILITIESAbility to maintain confidentiality

Must be motivated, coachable, and be effective in a production-driven work environment.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B8

Salary: Minimum $45,400/annual - Midpoint: $56,700/annual

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!