"Assistant Director of Patient Services"

Assistant Director of Patient Services

R-0002705
Joplin Campus

Job Type:
Staff

Job Description:

The Assistant Director of Patient Services plays a vital role in the success of the KCU Oral Health Center by overseeing daily patient scheduling, coordinating with patient finance team to achieve excellent patient relations and coordinating with dental clinicians to ensure a high standard of patient care. This position focuses on efficient and effective coordination between all clinic teams, focusing on optimization of the patient experience, maintaining accurate records, and fostering a welcoming and professional environment for patients, families, and staff.

Essential Duties and Responsibilities:

• Support GPCs in securing pre-authorizations, scheduling patients and performing their other daily tasks in an efficient, effective and patient centered manner.
• Maintain and manage patient waitlists to ensure timely access to care.
• Monitor referrals and ensure timely follow-up.
• Work collaboratively with clinic teams to implement and execute efficient, effective, compliant and patient-centered clinical office operations.
• Serve as a primary liaison between patients, families, and clinical faculty/staff.
• Oversee and ensure accurate and timely updates to patient records.
• Oversee GPC submissions of insurance pre-authorizations to ensure accurate submission dates, approvals, denials and appeals in the EHR.
• Collaborate with the Finance team to achieve maximum reimbursement.
• Assist un-insured patients in understanding insurance options, including the KCU discount plan, Medicaid and Medicare where appropriate. Coordinate care with community programs.
• Oversee and manage clinic forms and documentation within the EHR.
• Collaborate with department leaders to promote positive experiences for both patients and employees.
• Collaborate with KCU compliance officer to ensure team members maintain HIPAA and privacy training and work is conducted in accordance with KCU policies and procedures.
• Communicate effectively with internal and external providers to coordinate care.

Qualifications:

• Licensed Social Worker with a Master of Social Work (MSW) degree.
• Understanding of dental clinic operations,
• Proficiency with technology and ability to learn and navigate EHR systems.
• Understanding of third-party payer requirements, Medicare/Medicaid regulations, and electronic claims processing.
• Familiarity with dental terminology and workflows.
• Excellent organizational, critical thinking, and customer service skills.

To apply, visit https://kansascity.wd1.myworkdayjobs.com/en-US/Jobs/job/Joplin-Campus/Assistant-Director-of-Patient-Services_R-0002705

About Kansas City University
Founded in 1916, Kansas City University (KCU) is a fully accredited, private not-for-private health sciences university with Colleges of Osteopathic Medicine, Biosciences and Dental Medicine, and campuses in Kansas City and Joplin, Mo. The College of Osteopathic Medicine is the fourth-largest medical school in the U.S. and the leading producer of physicians in Missouri. It ranks #1 for producing physicians who practice in primary care, rural areas and underserved regions in the state. KCU's Center for Population Health and Equity addresses the variables that affect a population’s health and contribute to health disparities, while better preparing students for professional practice. KCU offers doctoral degrees in osteopathic medicine, dental medicine and clinical psychology and a master’s degree in biomedical sciences. Dual degree offerings include master’s degrees in business administration in health care leadership, public health, and bioethics. A new Master of Health Sciences - Anesthesiologist Assistant program is scheduled to launch in January 2026.