"Assistant Director of Payments & Campus Merchant Services - Billing & Account Maintenance"

Job Details

Assistant Director of Payments & Campus Merchant Services - Billing & Account Maintenance

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:

In accordance with federal, state, and campus fiscal policies and regulations, the Assistant Director serves as the primary professional responsible for the direct supervision of all payment processes and campus merchant services within the Student Accounts Office. This role includes oversight of campus-wide payment activity for tuition, fees, and departmental revenue collections, encompassing E-Commerce transactions, Financial Aid, and both internal and external funding sources. The Office of Student Accounts administers the campus Marketplace software, which enables departments to securely offer products and services online and process electronic payments; the Assistant Director oversees this system, which currently supports more than 50 departmental storefronts and generates approximately $5 million in annual revenue, with continued growth expected.

Under the general supervision of the Associate Director of Student Accounts, the Assistant Director also plans, directs, and coordinates all State collection and banking activities on behalf of the campus, including monitoring and reporting online collection activity through the E-pay website.

Primary Responsibilities:

• Cash Management: Ensures that receipt and application of all funds are in conformance with campus, SUNY, state, and federal policies and regulations... [full list as in text]
• Campus Merchant Services Responsibilities: E-Commerce (Marketplace Manager) Manage requests for online payment portals... [details]
• Student Account Website and Payment Communication The Assistant Director will review and maintain Student Account billing and payment messages...

Functional and Supervisory Relationships:

• Reports to Associate Director, Student Accounts
• Supervises the following positions: Assistant Bursar (Payment and Merchant Services)

Job Requirements:

Demonstration of effective communication... [list]

Requirements:

Minimum Qualifications:

• Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization.
• 4-5 years of progressively responsible experience in financial operations, cash handling, and payment processing.
• Demonstrated knowledge of and ability to interpret and apply institutional, state, and federal policies and procedures, including compliance, documentation, and internal controls.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Master's Degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.
• Five or more years of experience in merchant services, banking, and cash management.
• Five or more years of experience in higher education working with student populations.
• Demonstrated ability to develop and implement creative approaches in solving both personnel and operational problems.

Working Environment:

Typical office environment

Additional Information:

Professional Rank and Salary Grade: Senior Staff Assistant, SL4, $75,000-$80,000.

Special Note: Visa sponsorship is not available for this position...

Application Instructions:

Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• List of 3 professional references with e-mail addresses and telephone numbers

Preference will be given to applications received by March 10, 2026.

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=196925