"Assistant Director of Vendor Management (Food Services)"

Assistant Director of Vendor Management (Food Services)

Posted: 23-Dec-25

Location: Baltimore, Maryland

Categories: Staff/Administrative

Internal Number: 8439

Duties & Responsibilities:

• To develop, forecast, and manage all aspects of the University dining and vending programs for operations of the food services contracts and facilities, to include catering, concessions, on campus vending machines, dining dollars, inventory control, meal plan pricing, pouring rights, procurement, retail structure, routine maintenance, and overall contract management for compliance and future development.
• Monitor all aspects of service delivery for structure and contract compliance, including customer service for Dining Service facilities to students and the Morgan community.
• Manage a flexible work schedule that accommodates weekends, some holidays, and special events, such as athletic events and Commencement.
• Review Executive Catering requests for Presidential and other special events in collaboration with the hospitality and catering teams.
• Conduct and document daily inspections of dining facilities and operations. Conduct weekly reviews of sanitation reports and vendor inspections to determine and assess compliance responsibilities and necessary corrections.
• Attend regularly scheduled management team meetings with the vendor to maintain and document operational management of dining operations.
• Provide fiscal, facility, and operational management of all dining areas, including monitoring of capital spending.
• Participate in the planning and execution of the proposed and approved renovation projects, including the construction of dining facilities and contract negotiations with the dining partner. Oversee construction projects and liaise between the vendor and facilities management.
• Oversee food service operations in conjunction with the contracted dining services provider, including management of dining plans and other food operations on campus, while ensuring quality customer service for all aspects of dining services.
• Measure the contracted dining services provider’s performance in all areas through campus-wide surveys, including overall program execution, food and beverage quality and fulfillment, customer service experience, and asset maintenance and upkeep.
• Develop strategies to improve technology, enhance customer service, and improve campus operations by incorporating appropriate Service Level Agreements (SLA) and Key Performance Indicators (KPI) for each vendor agreement.
• Actively seek feedback from individual students, focus groups, and student organizations, as well as with faculty, staff, and key stakeholders, always seeking to improve the customer experience, drive satisfaction, and increase revenue.
• Continually review contracts to ensure the terms and conditions are being met and maintained by vendors.
• Perform other duties as assigned.

About Morgan State University

Morgan State University is the largest historically black college (HBCU) in Baltimore, Maryland and is Maryland's designated public urban university. Our University offers a dynamic and vibrant environment that encourages a culture of contribution and collaboration. We are always looking to expand our network of professionals who are committed to excellence and strive to provide the best environment for our students.