"Assistant Director / Ticket Operations"

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.

Required Qualifications

• Bachelor’s degree with relevant experience in a related field, or a master's degree.
• Experience working in ticket operations or similar fast-paced customer service environment.
• Functional knowledge of Paciolan ticketing software or similar platform.
• Proficiency with Microsoft Office applications (Excel, Access).
• Demonstrated customer service management experience.

Preferred Qualifications

• Relevant supervisory experience in a customer service setting.
• Ability to work independently and meet deadlines in a high-volume environment.
• Working knowledge of NCAA rules regarding complimentary ticketing.
• Familiarity with Virginia Tech Athletics facilities.

Pay Band

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Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Restricted

Salary Information

Up to $45,000

Hours per week

40+. Nights and weekends as needed.

Review Date

3/10/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/

The successful candidate will be required to have a criminal conviction check.