"Assistant Help Desk Supervisor"

Position Summary

Rutgers, The State University of New Jersey, is seeking an Assistant Help Desk Supervisor for the Digital Classroom Services. Among the key duties of this position are the following:

• Creates and supports instructional technology in the Rutgers-New Brunswick general purpose classrooms and learning spaces of the Office of the Chancellor, including computers, projectors, web cameras, microphones, document cameras, and other equipment used to teach, record, and videoconference.
• The Assistant Help Desk Supervisor will be part of the Faculty Training & Outreach team that ensures faculty can use the equipment on a regular basis.
• Assists the use of DCS technology in the evenings by providing phone, remote, and in-person user support; performing in-room equipment troubleshooting and repair; assisting in the coordination of the Help Desk; and other projects as needed.
• Assists in the building and installation of classroom technology. Note that daytime hours are available during periods when classes are not being held.

Minimum Education and Experience

Working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience.

City

Piscataway

State

NJ

Equipment Utilized

Mac computers, various user devices, document cameras, blu-ray drives, cameras, microphones, audio/visual switchers, projectors, monitors, and transmitters.

Physical Demands and Work Environment

Ability to lift 40 pounds and perform physical repair work, including using step-ladders.

Special Conditions

Clean Driving Record.