"Assistant Parking Manager - Ion"

Position Summary:

Serving as the lead for all parking services and customer experiences within the dynamic Ion District, with occasional support at other Rice Parking-managed locations. This pivotal role ensures the seamless daily operation of the parking facilities while championing exceptional service standards.

Reporting to the Rice Parking Manager, the Lead directly manages the Ion District Parking Office, focusing on cultivating strong customer, administrative, and event relationships. A key responsibility includes maintaining the highest standards of custodial maintenance across all parking garages and lots, ensuring a pristine and welcoming environment for all visitors.

The Lead collaborates closely with Ion administration on operations and actively contributes to the planning and execution of the parking programming at the Ion and the campus. Additionally, they will assist the business coordinator and manager with budgeting and billing activities, ensuring efficient financial oversight. This position is central to enhancing the overall visitor experience at one of Houston's premier innovation hubs.

Ideal Candidate Statement:

An ideal candidate for the Assistant Parking Manager role will possess a dynamic blend of operational leadership and a customer-first philosophy. They will have a proven track record of managing high-traffic, customer-facing environments, ideally within the hospitality, parking, or facilities management sectors, demonstrating a meticulous approach to maintaining pristine facilities.

An ideal candidate for this role will possess a blend of relevant skills, experience, and personal attributes that align with the position's requirements and the university's Momentous culture. They will have a proven track record of success in their previous roles, demonstrating a strong work ethic and a commitment to achieving goals.

The ideal candidate will be a proactive problem-solver with excellent interpersonal and communication skills, capable of fostering strong relationships with colleagues, clients, and other stakeholders. They must be adept at adapting to new challenges and learning new skills quickly.

Workplace Requirements:

This position is exclusively on-site, necessitating all duties to be performed in person, full-time at Rice University. Per Rice policy 440, work arrangements may be subject to change.

Hiring Range:

$27.88 to $29.81 per hour, contingent upon experience and qualifications
*Non-Exempt (hourly) positions under FLSA are eligible for overtime.*

Minimum Requirements:

• Associate's in Business Administration, Hospitality, or a related field + In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year for year basis may be substituted
• Experience: + A minimum of three years of progressively responsible experience in public or private parking facilities, hospitality, or a related customer-facing field. + At least two years of experience in a supervisory or lead role, demonstrating the ability to manage, motivate, and evaluate staff. + Experience that includes hands-on responsibility for facility maintenance, custodial operations, or property management is essential.
• Must possess (or have the ability to obtain one within 30 days of hire) and maintain a valid Texas driver's license with no more than three moving violations and/or at fault accidents within the past 36 months, and no convictions or deferred dispositions for Driving While Intoxicated (DWI) or Driving Under the Influence (DUI) within the past three years.

Skills:

• A commitment to diversity and inclusion.
• Effective communication skills, including written, oral, and visual.
• Ability to manage events and programs.
• Ability to learn processes to complete financial transactions.
• A proven track record of delivering excellent customer experiences and resolving conflicts calmly and professionally.
• Proficiency in managing daily parking operations, including knowledge of parking access control systems and relevant software applications.
• Basic understanding of financial management principles, including assisting with budgeting and billing.
• Knowledge of safety and security procedures and the importance of maintaining a clean and well-maintained facility.
• Ability to work a flexible schedule, which may include evenings, weekends, and holidays, as the facility operates dynamically.
• Physical ability to perform routine maintenance and move items weighing up to 50 pounds, and work outdoors in various weather conditions as needed.

Preferences:

• Two years or more in related university services or administrative office experience.
• Experience working with universities and corporations.
• Rice experience.
• Knowledge of a university setting and the terminology associated with it.
• Knowledge of FERPA and Title IX.
• Experience with Banner, Google Docs, Box, Adobe Sign, Oracle Systems.

Essential Functions:

• Serve as the primary lead for daily parking operations at the Ion District, ensuring efficiency, safety, and compliance with all Rice Parking and Ion District policies and procedures.
• Manage the Ion District Parking Office and provide guidance, scheduling, and oversight for any on-site and additional parking staff.
• Assist the business coordinator and manager with administrative and financial tasks, including processing billing, monitoring revenue collection, and maintaining accurate financial records and reports.
• Oversee the functionality of parking equipment and technology, such as access control systems and payment machines, troubleshooting issues or placing work orders for repairs as needed.
• Monitor facilities to ensure user compliance with parking regulations and coordinate vehicle towing when necessary.
• Champion a customer-first approach, interacting with patrons, tenants, and visitors in a friendly and professional manner to provide directions, answer inquiries, and resolve complaints or issues (e.g., lost tickets, payment problems) promptly.
• Act as the onsite liaison to the Ion administration, fostering strong administrative and event relationships to ensure seamless collaboration and service delivery.
• Actively contribute to the planning and execution of parking logistics for special events and programming at the Ion and other campus locations, coordinating staffing and traffic flow strategies.
• Conduct regular, documented patrols and inspections of all parking garages and surface lots to ensure a high standard of cleanliness, proper lighting, safety, and overall aesthetics.
• Identify and report the need for repairs to damaged facilities or equipment (e.g., signs, gate arms, elevators, lighting) and coordinate with appropriate maintenance teams to ensure timely resolution.
• Monitor parking areas for security and safety hazards, reporting suspicious activity or emergencies to security personnel or appropriate authorities immediately.
• Perform light maintenance or general custodial work as needed, such as sweeping, trash removal, or addressing weather-related issues.

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