"Assistant Registrar for Academic Records and Services"

Overview

The Assistant Registrar for Academic Records and Services serves as the primary operational leader for academic student records, compliance, and student facing services within the Princeton University Registrar's Office. Reporting to the Deputy Registrar, the Assistant Registrar works with key offices to ensure quality support of essential student records and services to advance the mission of teaching and learning at Princeton University.

The Assistant Registrar is expected to employ and uphold industry standards and best practices across all functions of the office, with specific attention on the handling, interpreting, and maintaining student records; student systems support; meeting compliance requirements for data reporting and governance; and demonstrating high levels of proficiency and accuracy processing academic information. An engaged leader, the Assistant Registrar supervises a team who consistently demonstrate high levels of proficiency and accuracy processing academic data for transcript and verification service, diploma issuance, enrolling students, assisting with exam administration, grade submission, and general student records transactions. Significant ongoing operational and strategic projects require the Assistant Registrar to be a strong leader who can manage priorities well while balancing operational and project work to deliver successful outcomes.

Responsibilities

Records and service operation

• Oversees efficient response to verification, transcript, and other student records requests. Works to improve and refine documents policy.
• Partners with Office of the Dean of the College, the Graduate School, the Office of the Dean of Undergraduate Students, and the President's Office to support the annual conferral of degrees for all award cycles.
• Responsible for developing and executing operational processes for diploma ordering, distribution, award, and replacement.
• Ensures strong, consistent front-line support for academic departments around annual and term process questions related to course enrollment, assessment, and grading.

Compliance and reporting

• Designated compliance leader for the office; responsible for FERPA, NCAA eligibility certification, VA certification (school certifying officer/SOC), National Student Clearinghouse (NSC) reporting and other compliance reporting needs.
• Manages academic information for accuracy. Interprets data for optimal process and system use. Works with other offices as needed to define data feeds and analyze data.
• Provides ad-hoc data reporting for campus users and for internal monitoring subject of functional processes.

Leadership and management

• Provides expert coordination and execution of daily operations of one or more units.
• Functional adviser for processes related to the student record; escalates problems as necessary.
• Manages staff; proactively ensures collaborative teamwork through strong, consistent communication. Promotes teamwork within the unit and among the broader community.
• Organizes and leads staff meetings. Establishes tangible goals monitored through regular interaction with direct reports.
• Equitably hires, trains, and mentors new staff.
• Effective and open communicator with demonstrated ability to engage positively, constructively, and build relationships with administrators, faculty, students, and staff.

Projects and process improvement

Expertly performs role as functional lead for small-to-medium scale projects.

• Assists in development of training programs to ensure optimal use of student, processes, systems and to promote best practices across the institution.
• Participates in testing and quality assurance for new systems, upgrades, enhancements, and troubleshooting.
• Continually reviews business practices and processes; recommends changes to streamline, improve, or automate existing processes. Evaluates and identifies the impact new systems, application enhancements and software upgrades may have on existing procedures.
• Partners with OIT on projects that require relevant student records subject matter expertise, including development of scope, defining of business requirements, and proposing solutions.
• Champions the use of university-wide systems for common functions to improve data quality, eliminate shadow systems, and reduce maintenance efforts and/or costs

Qualifications

Bachelor's degree or equivalent required. 3+ years of relevant work experience in a registrars office or comparable position.

ESSENTIAL

• Demonstrated expertise working with student and academic records, including student records privacy (FERPA) policy and procedures. Familiarity with issues that influence higher education and/or the profession.
• Expert knowledge of complex academic policies and procedures such as enrollment, registration, degree progress/audit, assessment/exams, federal compliance requirements.
• Systems thinker with technical expertise and proficiency working with enterprise software platforms, integrated applications, and reporting tools. Practiced solution seeker with strong understanding of student information systems landscape. Understands data models and relational databases. Has demonstrated experience building reports and using data to deliver information for decision making, to validate accurate results and records, and to conduct analysis for operational improvement.
• Demonstrated ability to work effectively with and foster collaboration among a wide range of individuals and constituencies in a large, complex academic environment. Ability to negotiate successfully and under pressure.
• Strong managerial/supervisory skills and aspirations.

PREFERRED

• Knowledge of student information systems such as: PeopleSoft; Stellic or other degree audit software programs; Gideon Taylor Forms or similar dynamic form builders. Familiarity with data warehouses and reporting tools, such as PowerBI and Tableau.
• Experience working with NCAA eligibility and NSC reporting, background as VA SCO
• Experience in a decentralized (Research 1 University) and advanced degree.

Standard Weekly Hours 36.25

Eligible for Overtime No

Benefits Eligible Yes

Probationary Period 180 days

Salary Range $100,000 to $110,000