Associate Business Analyst

Job Description

The Associate Business Analyst ensures internal systems and applications support schools and departments service models, business processes and operations. This Associate Business Analyst is responsible for developing and managing programs and processes that support faculty and student success, which includes evaluating internal processes, identifying opportunities for improvement, and implementing solutions. This position supports various activities related to identifying and implementing efficiencies, creating operational scale, and enhancing technology that supports business objectives. This position collaborates with cross-functional teams, faculty, staff, and leaders to produce program and process deliverables.

Primary Responsibilities

• Conducts business process and workflow analyses. Develops business process descriptions, use cases, and scenarios.
• Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions.
• Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success.
• Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes.
• Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement.
• Organizes and monitors projects through completion and guides others on the team in collaborative efforts.
• Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues.
• Collaborates with internal customers and project teams to identify user needs and develops program and process requirements.
• Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues.
• Facilitate cross-functional coordination and collaboration within and outside the department.
• Performs other job-related duties as assigned.