"Associate Director, Housing Operations"

Associate Director, Housing Operations

Company: Ohio University

Job Location: Athens, 45701-2979

Category: Residence Life and Housing

Type: Full-Time

Business Title
Associate Director, Housing Operations

Applications Accepted From
University Wide, Public: Open to the Public

Special Instructions to Applicants
This position is being posted internally and to the public simultaneously in order to expedite the posting process.

This position is eligible for the following benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Posting Number: 2016300T

Department Summary

The Associate Director of Housing Operations directs critical functions of the housing operations including but not limited to providing leadership over Business Operations and Student Services staff (assignments, contracts, communication), Guest Housing, 31 South Court Street, Orientation, Move-In Traffic/Parking, Move Out logistics the Housing Ambassador program. Develops and provides direct oversight of software development, implementations and advancements, solution integrations and data management of the technological systems for business operations. Develops and manages all related service communications for Business Operations. Analyzes housing in hall and business practices and develops technology to align with meeting the functional needs of Housing and Residence Life.

Key responsibilities:

1. Business and Functional Leadership: Leads the housing and dining application process, roommate selection process, housing assignments, room selection experiences and meal plan selection processes for over 8,000 students who reside on campus in support of a two year live on requirement. Leads essential business functions that have an impact on student records, accountability, and billing. Build collaborative partnerships both internally and externally with campus partners and university stakeholders (parents/students) to ensure that housing business and functional operations supports university efforts to recruit, yield and retain students in an effective and personal manner. Primary point of support for business operations and student services staff to resolve unique and complex concerns that require the ability to make decisions that aligns with departmental and university policy while ensuring student and parent satisfaction. Works collaboratively with Student Accessibility Services to create a placement and billing strategy that requires a sound knowledge of law and Ohio Revised Code. Serves as liaison with intercollegiate athletics for all assignments, housing, dining, billing in support of academic, pre and post assignment needs. Upholds the University housing requirement through an approach of service excellence that requires a conceptional and working knowledge of university policy and departmental practices and procedures. Provide leadership over key management and ensures compliance with safety and security for key distribution for residential students.
2. University Recruitment and Retention Strategies and Support: Directs and manages Housing and Residence Life engagements and experiences that have an impact on student recruitment and retention. Creates collaborative partnerships with Undergraduate Admissions to create and promote residential experiences that showcases the value of a comprehensive living and dining experience during daily tours, Admission Events and Bobcat Student Orientation. Creates and leads engagement campaigns/experiences in collaboration with the vision of Undergraduate Admissions during recruiting events (Discovery Days, Ohio UpClose and Gateway Days, etc.).. Identifies and develops marketing strategies for Admissions events and other business/functional needs. Directs collaborative outreach efforts with the Bursar and Allen Student Advising Center in support of improving student retention for students who are at risk due to prior term balances, academic dismissals and who are in housing and not registered for a future term. Provides leadership with regional relocate and transfer initiatives that engages and enhances the student's experience.
3. Technical Solutions and Business Analytics: Responsible for the development, testing, execution, implementation, and integrations of all departmental technology and serves as primary liaison with vendor(s) and internal departments (Office of Information Technology, Bursar, Registrar, Culinary, Access Control, Undergraduate Admissions). Evaluates technical support needs and monitors interfaces with other university software systems. Analyzes functional and business needs of Housing and Residence Life and develops technology to align with and support all aspects of the housing application process (SIS, THDSS), housing assignment/selection processes (THDSS), dining service plans (THDSS, MPI), and student engagement and retention strategies (THD MOBILE, RRM, THDSS, MyCollegeRoomie). Facilitates training on effective and inclusive technology use in support of departmental needs and divisional priorities. Ensures that technical solutions meet the expectations of web accessibility guideline standards in support of all students. Responsible for creating and monitoring integrations between The Housing Director and Peoplesoft, Cashnet, Blackboard, Transact and eRezLife. Manages, develops tests and supports all business logic and technological advancements with The Housing Director, eRezLife (as it supports Business Operations), and My College Roomie.
4. Department and Division Support: Supports the department and division as needed by serving committees, teams and projects. Serve as an advocate for students, staff, and programs as it relates to business operations and residential living. Chairs teams to review new initiatives and trends in which will result in the need to align business functions to meet the current needs which have an impact to our students and their success.

Position Profile
Manages student housing operations. Responsible for the direction of residence hall operations for students.

Level Summary
Manages a work unit or a team and has full authority over personnel actions within the work unit. Contributes to the development of the area's operational plan, ensuring alignment with broader departmental or institutional goals. Accountable for the achievement of the unit's operational objectives, improving performance and addressing resource needs.

Supervisory Responsibilities
Manages a medium-sized team. Directly oversees at least 2.0 FTE employees or one or more supervisors. Has authority to hire, transfer, suspend, promote, manage performance, discharge, assign duties, reward, and discipline employees.

Fiscal Responsibilities
Responsible for managing team or department budgets and resources.

Problem Solving
Addresses departmental or cross-team issues, devises long-term solutions.

Independence of Action
Acts independently, with consultation with senior management.

Communication and Collaboration
Facilitates communication among team and higher-level leadership, builds relationships across University.

Physical Requirements
This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.

Minimum Qualifications
Requires a Bachelor's degree in a related field, 5 or more years of related professional experience, and 3 or more years of supervisory experience, or equivalent education and experience.

Preferred Qualifications
Master's Degree

Department Housing

Pay Rate: Commensurate with education and years of experience. Paid Holidays, sick time, personal time, tuition waiver up to 100% for self and dependents Health, prescription, vision,dental and life insurance An excellent retirement plan including company contributions Paid parental leave, adoption reimbursement, and more additional information is available at https://www.ohio.edu./hr/benefits/

Total Compensation Estimator (For Full-Time Benefits Eligible Employees)

Discover the full value of joining Ohio University by clicking this link:
https://www.ohio.edu/hr/compensation/total-compensation-estimator

Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more.
See details on what we offer in one place and compare different options for retirement and insurance.
Estimates are informational only; exact coverage is determined by eligibility policies and official plan documents.

Pay Grade 18

Pay Range $58,972 - $98,125

FLSA Status Exempt

Job Category: Administrative at-will appointment

Job Family Auxiliaries

Job Sub Family Housing

Job Level M2

Job Open Date 03/25/2026

Posting End Date: 04/14/2026

Planning Unit: Vice President for Student Affairs

Work Schedule
40 hrs a week. Typically Monday-Friday 8-5: however, some evenings/weekend work may be required in support of department/division/university priorities.

Months 12 month

Campus: Athens

Expected hours worked per week 40

Expected duration of assignment ongoing

Applicants may contact this person if they have questions about this position.
Johnna Matulja matulja@ohio.edu