"Associate Director of International Student Services"

Associate Director of International Student Services

Company: Augustana University

Job Location:

Category: International Programs and Services

Type: Full-Time

Augustana University seeks a dynamic and student-centered leader to serve as the Associate Director of International Student Services. This full-time position plays a vital role in supporting and advancing the university’s mission of global engagement. The Associate Director will serve as a Designated School Official (DSO) and assist in managing all inbound international student programs, services, and compliance efforts.

This role is responsible for advising international students, coordinating orientation and transition programs, maintaining immigration records, and overseeing initiatives that enhance international student success and well-being. The Associate Director will also supervise select staff and student workers and collaborate closely with academic departments, enrollment teams, and global partners.

Key Responsibilities:

• Serve as a Designated School Official (DSO) and maintain compliance with all federal immigration regulations (SEVIS, I-17 updates, visa advisement).
• Coordinate international student orientation and transition services each semester.
• Provide one-on-one advising for international students regarding immigration, cultural adjustment, academic success, and personal development.
• Oversee student support programs such as the Augustana Cultural Exchange (ACE), Friendship Family Program, and international student resources.
• Manage key systems related to international student engagement and visa tracking (e.g., Via TRM, Slate, Sprintax).
• Supervise and support professional staff, interns, student workers, and volunteers.
• Contribute to campus programming such as International Education Week and Friday Rendezvous.
• Support strategic internationalization efforts, policy development, and partner engagement.
• Collaborate with Enrollment, Student Affairs, and Academic Affairs on retention and success strategies.
• Participate in campus emergency response for international students, including on-call support.
• Maintain vendor relationships and assist with budgetary oversight.

Minimum Qualifications:

• Master’s degree in a relevant field.
• Must be eligible to serve as a Designated School Official (DSO), preferably as the Primary Designated School Official (PDSO) – requires U.S. citizenship or lawful permanent residency.
• Familiarity with student visa immigration regulations and SEVIS reporting requirements.
• Valid driver’s license and passport.
• Demonstrated intercultural communication skills and a passion for supporting diverse student populations.
• Strong organizational, supervisory, and event coordination abilities.
• Excellent verbal and written communication skills.
• Willingness to work flexible hours during peak programming periods (August and January).
• Ability to travel domestically and internationally.

Preferred Qualifications:

• Significant travel experience and/or familiarity with living abroad.
• Fluency in a second language.
• Managerial and budgetary experience.
• Knowledge of current issues and best practices in the field of international education.
• Five years’ experience coordinating or directing international programs.
• Participation in NAFSA and other international education-related professional organizations.
• Proficiency with Microsoft Office, Google Suite, Slate, Terra Dotta, SEVIS, Via TRM, Reeher, Jenzabar products, social media, and website development.
• A broad and strategic understanding of the higher education landscape and trends related to inbound international education, internationalization, and global engagement.
• A proven track record in building trust with campus partners (leadership, faculty, staff, and students).
• Knowledge of university policies and immigration regulations related to international students and faculty to assure full compliance with visa requirements and related laws.
• Experience developing and managing customized programs.

Interacting with students, faculty, and leadership with different backgrounds and points of view—and a deep appreciation of and respect for academic values and culture—must be a top value of the candidate.

Application Procedure:

The position will remain open until filled. Interested applicants are asked to submit the following materials via our Career Center Portal. If assistance is needed during the application process, please reach out to humanresources@augie.edu.

• Letter of interest
• Resume or curriculum vitae
• Contact information for at least three references

Augustana University is an Equal Opportunity/Affirmative Action/Title IX Employer. Applicants must comply with the Immigration Reform and Control Act and may be required to submit official transcripts upon employment. Finalist candidates must satisfactorily complete a pre-employment background check.

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