"Associate VP, Client Services"

Job Details

Position Details

Position Information

Posting date
11/10/2025

Closing date
Open Until Filled
Yes

Position Number
1129372

Position Title
Associate VP, Client Services

Hiring Range Minimum
$224,000

Hiring Range Maximum
$280,100

Union Type
Not a Union Position

SEIU Level
Not an SEIU Position

FLSA Status
Exempt

Employment Category
Regular Full Time

Scheduled Months per Year
12

Scheduled Hours per Week
40

Schedule
M-F, 8a-5p

Location of Position
Hanover, NH

Remote Work Eligibility?
Hybrid

Is this a term position?
No

If yes, length of term in months.
NA

Is this a grant funded position?
No

Position Purpose
The Associate VP, Client Services ( AVPCS ), provides institutional leadership for IT support services, including device support, classroom technology, institutional client solutions, and project management. The AVP ensures alignment with ITC and institutional priorities by guiding teams, optimizing resources, and advancing innovation in service delivery for the Dartmouth community.

Reporting to the Chief Information Officer ( CIO ), this role functions as a strategic advisor and operational executive—coordinating execution of the CIO’s agenda, managing divisional priorities, and facilitating organizational cohesion. This position serves as a force multiplier for the CIO and ITC leadership, ensuring alignment, accountability, and operational effectiveness across the division.

Description

Join Dartmouth as Associate Vice President, Client Services

Dartmouth’s Information, Technology & Consulting ( ITC ) division is seeking a strategic, mission-driven leader to serve as Associate Vice President, Client Services ( AVPCS ) . This newly elevated executive role blends high-level technology leadership with strategic operations, offering a unique opportunity to shape institutional service delivery while directly partnering with the Vice President & CIO .

As AVP, you will oversee the Client Services portfolio—including device support, classroom technology, and vendor solutions—ensuring efficient, forward-thinking IT service delivery for the Dartmouth community. As Chief of Staff, you will drive execution of divisional priorities, facilitate cross-functional alignment, and serve as a key advisor to the CIO .

This is a role for a collaborative and experienced leader with a strong track record in client-centered service design, project portfolio management, and executive-level strategy. You’ll lead with integrity, inspire innovation, and champion inclusive excellence in service to Dartmouth’s academic and administrative mission.

What You’ll Do

• Lead and evolve enterprise-wide IT support services
• Drive strategy through the Project Portfolio Management Office
• Represent the CIO in executive forums and facilitate internal governance
• Align division-wide priorities, resources, and communications
• Coach and develop high-performing teams across service units
• Partner with senior leaders to advance transformation, efficiency, and impact

What We’re Looking For

• At least ten years of progressive IT leadership experience, including five in a strategic or AVP capacity
• Proven expertise in service delivery innovation, cross-functional team leadership, and institutional change management
• Sophisticated communication, budgeting, and executive coordination skills
• Experience in higher education or similarly complex organizations is highly desirable

This is a rare opportunity to influence technology service delivery and institutional execution at the highest level. If you thrive at the intersection of operations, leadership, and strategy—and are ready to make a lasting impact—join us.

Required Qualifications - Education and Yrs Exp

Bachelor's degree

Required Qualifications - Skills, Knowledge and Abilities

• Bachelor’s degree in Computer Science, Engineering, MIS, or a related discipline, or equivalent combination of education and experience in IT.
• Ten or more years of IT leadership experience, including at least five years in a strategic or Deputy CIO /Chief of Staff role, with a strong track record managing cross-functional teams and leading complex programs or organizational change.
• Expertise in designing and managing client-first service delivery strategies, with deep knowledge of current IT best practices and emerging issues in higher education IT.
• Demonstrated experience managing budgets, negotiating contracts, and working with external partners.
• Proficiency in project management tools and executive reporting platforms, with experience overseeing IT governance, KPI tracking, and enterprise-level program portfolios.
• Exceptional interpersonal and executive communication skills, with the ability to build consensus across diverse stakeholders and senior leadership.
• Strong organizational, analytical, and problem-solving skills with a high level of discretion and the ability to manage multiple priorities in a fast-paced environment.
• Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

• Master’s degree in a related field preferred, with prior experience supporting a CIO or senior technology executive.
• Familiarity with ITIL, Agile, and digital transformation; certifications such as ITIL or PMP preferred.
• Experience in higher education IT, including navigating shared governance and matrixed organizational structures.
• Knowledge of Software Development Life Cycle ( SDLC ).

Department Contact for Recruitment Inquiries
Jonathan Kulp

Department Contact Phone Number
603.646.6110

Department Contact for Cover Letter and Title
Tom DeChiaro

Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function

Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link
https://searchjobs.dartmouth.edu/postings/83798

Key Accountabilities

Description

Strategic Leadership & Innovation

• Designs and drives change management practices for Dartmouth’s technology roadmap.
• Develops and sets service strategy goals for Dartmouth’s IT services in collaboration with IT senior leadership.
• Leads the Project Portfolio Management Office, establishing portfolio strategies and project management best practices.
• Provides strategic vision, roadmap, and goals for Client Services.
• Aligns Client Services goals, structure, and tactics with ITC’s mission and institutional strategy.
• Sets strategic goals for the Client Services portfolio in partnership with team leaders.
• Builds and promotes a strong culture and values framework within Client Services aligned to ITC .
• Encourages and supports innovation in defining and delivering IT services across Dartmouth.
• Actively engages in professional development to build leadership and technology expertise.

Percentage Of Time
35%

Description

Operations & Service Delivery

• Designs and supports operational goals, policies, and standards for Client Services.
• Optimizes team expertise to achieve service objectives.
• Supports and prioritizes projects in the Client Services project portfolio.
• Owns all vendor relationships in the Client Services domain.
• Manages the CIO’s operational agenda, including leadership meeting rhythms, agenda setting, and follow-ups.
• Ensures timely progress on key initiatives; identifies and escalates risks or delays.

Percentage Of Time
20%

Description

Financial & Resource Stewardship

• Develops and manages Client Services budgets.
• Builds and maintains short- and long-term financial forecasts.
• Reconciles projections to drive improvements and track ROI .
• Leads staffing planning, including development, advancement, and equity considerations.
• Identifies opportunities for revenue generation and sustainable models.

Percentage Of Time
15%

Description

Organizational Communication & Alignment

• Represents the CIO in selected internal and external settings.
• Oversees communication strategies and stakeholder engagement on behalf of the CIO .
• Manages governance processes, including budget planning, resource allocation, and KPI tracking.
• Prepares executive-level presentations and strategic reports.
• Drives cross-functional alignment across ITC teams.

Percentage Of Time
10%

Description

People Development & Talent Management

• Manages staff-related HR workflows and onboarding.
• Sets goals and supports career pathways for direct reports.
• Partners with Client Services leadership on team development and mentoring.
• Identifies talent, drives inclusive hiring, and fosters leadership growth across ITC .
• Promotes a collaborative, inclusive culture within and beyond Client Services.

Percentage Of Time
10%

Description

CIO Office Leadership & Execution

• Partners with the CIO to drive execution of strategic plans, priorities, and cross-functional initiatives.
• Leads follow-through on division-wide goals and escalates key risks or delays.
• Coordinates talent management, succession planning, and transformation initiatives across ITC .
• Manages sensitive or confidential initiatives on behalf of the CIO .

Percentage Of Time
10%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn about this employment opportunity?
   
   • Current Dartmouth employee (Please specify full name below)
   • Word of mouth
   • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
   • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
   • Recruiter (Please specify full name or event below)
   • abilityJOBS
   • Chronicle of Higher Education
   • Glassdoor
   • Handshake
   • HigherEdJobs
   • HigherEdMilitary
   • Indeed
   • Inside Higher Ed
   • LinkedIn’s Job Board
   • RecruitMilitary
   • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
   • Other (Please specify below)
2. If you would like to add more information to your answer, please specify here:
   (Open Ended Question)

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Curriculum Vitae
2. Additional Document #1