"Ast Dir Grad Adms Operations"

Job Summary

As a member of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate programs in an accurate, timely, and secure manner. This includes functions related to processing application materials per program-specific requirements, calculating performance in past academic coursework, and reviewing residency qualifications for each applicant. This position ensures compliance with federal, state, institutional, and departmental policies and also recommends revisions to departmental policies and procedures as necessary to improve customer service while ensuring academic standards. Since each applicant can bring variations to how admission requirements are applied, this position is responsible for troubleshooting issues related to receiving, completing, and decisioning applicants. This position is also responsible for developing and maintaining discrepancy reports and reporting any areas of concern related to sustainable processing applications for admission. Another purpose of this position is to work collaboratively across campus with faculty and staff to provide excellent customer service and support the needs of all during the graduate application process.

Responsibilities

The duties include, but are not limited to:

• DEVELOP AND MAINTAIN PROCESSING FUNCTIONS FOR APPLICANTS: Determine accurate tuition classification for students based on USG guidelines to ensure access for new students while protecting the financial interests of the University. Calculate and present accurate enrollment histories utilizing all collected information and materials of past academic performance within areas of interest specific to program requirements. Direct the delivery of accurate and timely decisions per program recommendations and institutional approval. Manages the materials required/not required for admission with respect to the requirements specific to each graduate program. Manage and monitor reports and queries to ensure efficient and correct information within the application system and student information system throughout the admission funnel. Maintain and develop discrepancy queries and reports to ensure accurate data within the application system and the University student information system. Assesses international education system patterns and evaluates of international educational records based on standard methodologies. Locate and evaluate additional assessment resources as necessary.
• SUPERVISE TWO (2) STUDENT SERVICE SPECIALIST 1 POSITIONS: Recruit, select, and train Student Service Specialists and student employees. Plan and implement retreats and professional development for Student Service Specialists. Direct the daily work of Student Service Specialists. Evaluate the performance of Student Service Specialists and student employees.
• PROVIDE ACCURATE AND TIMELY CUSTOMER SERVICE: Maintain accurate records of received and missing materials and provide status updates to program personnel and students. Manage liaising with students for inevitable complications experienced by students in meeting material requirements specific to the program. Conduct quantitative and qualitative reporting on customer service requests in order to prioritize customer service improvements as resources allow. Provide training to departmental representatives on admissions processes.
• MAKE RECOMMENDATIONS: Advise Director on recommendations for improved services, policies, and procedures to departmental stakeholders. Help to identify areas for improvement within the admissions process.
• OTHER: Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and three years of experience related to enrollment services and credential evaluation.

Preferred Qualifications

Master's degree from an accredited college or university preferred. Management skills related to supervision, planning, and familiarity with postsecondary school systems are also preferred.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of Student Records Management Law, Policy, and Governance.
• Basic technical understanding of system functionality and operations.
• Project Management understanding.
• General understanding of the processes and policies used to review and process applications, and the value of accurate and timely review of applications.
• Familiarity with hiring and management practices.
• Experience training staff on issues related to admissions.
• Specific understanding of the major provisions of each law, regulation, or requirement.

SKILLS

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.
• Strong commitment to student-focused customer service.

ABILITIES

• Ability to maintain confidentiality.
• Ability to take multiple inputs for decision-making.
• Ability to develop new processes based on input.
• Ability to work with vendors to provide optimum utilization of the product.
• Ability to verify that systems in place are operating at maximum capacity.
• Ability to assist in developing training/informational materials and training sessions for students and staff.
• Ability to drive change and deliver results in a complex and decentralized environment.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B10

Salary: $52,500/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.