"Enrollment Services Representative"

Enrollment Services Representative

Job ID: 293611
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

Location

Armstrong Campus - Savannah, GA

Department Information

Enrollment Services

Job Summary

The Enrollment Services Representative assists students and University constituents with enrollment-related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university's first-stop enrollment services department.

Responsibilities

• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
• Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department
• Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
• Provide excellent customer service consistently and professionally
• Maintain confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA)
• Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.)

Required Qualifications

Educational Requirements

• High school diploma or equivalent

• One (1) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

• Bachelor's Degree

• One (1) or more years of previous office experience
• Experience in a high-volume, first-stop integrated student services office (ex. Enrollment Services Center) or high-volume call center

Proposed Salary

$20.67 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
• Demonstrated commitment to customer service centered work ethic

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

January 12, 2026

Application review may begin as early as January 2, 2026.