"Audiovisual Support Specialist"

Job Summary

The Audiovisual Support Specialist is responsible for the installation, support, and operation of audiovisual equipment in instructional spaces, meeting rooms, and special event locations. The individual will provide day-to-day operational support and assist with audiovisual projects.

Essential Job Functions & Responsibilities

Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.

• Provide support for audiovisual technology in instructional and event spaces/locations
• Work at scheduled events and meetings to provide assistance and technical support. Ensure equipment is properly setup and broken down in a timely manner
• Test the technology in instructional and event spaces to ensure proper operation. Perform advanced troubleshooting and repair of audiovisual systems
• Assist users with hardware and specialized software applications
• Coordinate repairs and vendor service calls for institutional audiovisual equipment and obtain estimates for parts as required
• Install or assist with the installation of audiovisual equipment such as projectors, switchers, controllers, and extenders
• Monitor help desk inbox for audiovisual problems and resolve issues in a timely manner. Collaborate with other IT team members as needed to troubleshoot technical issues
• Provide short-term solutions for rooms with audiovisual system issues and devise solutions to eliminate downtime
• Leverage software tools to remotely manage and troubleshoot problems with audiovisual devices across Mercy’s four campuses
• Maintain accurate system inventory, documentation, storage, and security of equipment
• Create and maintain documentation of associated operational procedures
• Participate in other projects as assigned
• Partner with IT staff and other departments to develop faculty readiness with regard to the use of classroom technology
• Adhere to applicable policies and procedures
• Perform other duties as assigned

Required Skills & Experience

• Minimum three years of experience with classroom and learning space technologies (e.g., Extron, Crestron, Epson, Christie, Polycom)
• Excellent attention to detail and strong customer service skills
• Excellent interpersonal, oral, and written communication skills
• Effective and efficient with managing vendors
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
• Ability to work on multiple projects simultaneously, respond to shifting priorities, and work efficiently