"AV Systems Technologist"

Department

Information Technology Services

Job Description

Essential Functions

• Troubleshoot and maintain AV Systems 50%
  • Manage and respond to requests by end users to address problems experienced with the AV in classrooms, meeting and event spaces.
  • Follow CEMS and ITS guideline for responding to use requests in ticketing systems.
  • Troubleshoot AV issues and repair where possible.
  • Evaluate complex AV problems and make suggestions for upgrades or changes as needed.
  • Provide interim working solution in spaces where an immediate fix is not possible.
• AV System review and installs 30%
  • In consultation with the AV Systems Specalist and end users; make recommendations on AV system designs.
  • Install AV equipment for classroom, meeting space and event space venues, as needed.
  • Ensure systems adhere to ITS standards and address user.
  • Evaluate current systems and new designs to assure they meet user needs and provide input into overall AV systems design.
  • Maintain records inventory and other system as needed, following best practices
• Other Responsibilities 20%
  • Provide training to end users and AV support team.
  • Assist with end-user documentation for newly installed AV systems, as well as temporary fixes in spaces with AV issues that cannot be quickly resolved.
  • Coordinate activities and provide backup support to Class and Event Support.
  • Participate in cross-team projects and perform other duties as required.
  • Maintain professional skills by attending conferences, workshops and trade shows.
  • Perform other duties as assigned by management.

Minimum Qualifications

5 or more years of experience with direct experience installing, maintaining and troubleshooting audiovisual and sound systems, including microphone setup.

Required Certification(s)

AV Installation certifications

Knowledge of:

Strong knowledge of classroom technologies, including computers, projectors, sound systems, and control systems.

Skills

Excellent communication, team-building, presentation, interpersonal, and customer service skills.

Preferred Qualifications

Associate's Degree

Preferred Certification(s)

Extron Programming

Knowledge of:

Experience in High Education environments

Compensation

In addition to a competitive benefits package, pay for this role is typically between $27.17 - $33.21 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

Position Type

Regular

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position. Be sure you have provided all attachments before submitting your application.

You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin January 5, 2026

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.