Benefits Representative (Benefits and Worklife)

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Benefits Representative to process health and welfare enrollments, pension plan and 403(b) enrollments, determine eligibility for the tuition grant plan, and approve requests for the tuition reimbursement plan. The Benefits Representative communicates and administers the university’s benefit plans, programs, and policies through direct interaction with faculty, staff, postdoctoral students, residents, interns, and retirees, as well as internal departments and external vendors.

Specific Duties & Responsibilities

• Provides day-to-day benefits related research and information to faculty, staff and retirees requiring a knowledge of the university’s benefit plans, programs and policies, i.e. questions regarding how our health and welfare plans work, employee and dependent eligibility, and completion of enrollments.
• Reviews and approves enrollment by faculty and staff in the Health & Welfare Plans online assuring the required documentation is received for elections made.
• Responds to client inquiries and complaints to ensure timely and courteous resolution of problems related to benefits enrollment and processing.
• Acts as a liaison with university employees and external benefits contacts. Researches and provides guidance in the resolution of eligibility, claims and enrollment issues.
• Reviews and triages all assigned reports.
• Representatives are required to use internal and external databases necessary for cross-reference of inquiries to determine resolutions.
• Maintains standards of customer service as outlined for the team.
• Proficient in the use of various software applications, such as spreadsheets, word processing, and graphics packages to assemble, manipulate and/or format data and/or reports.
• Applies a working knowledge of applicable legislation and regulations affecting benefits.
• Attends designated training programs, seminars and meetings.
• Serves on workgroups and committees, as requested.
• Performs special duties and projects.
• Handles confidential information appropriately.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent
• Two years benefits related experience required
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Benefits Representative
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F/8:30-5:00
FLSA Status: Non-Exempt
Location: Hybrid/Eastern High Campus
Department name: Benefits and Worklife
Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
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