"Box Office Manager"

Box Office Manager

Company: Dartmouth College

Job Location: Hanover, NH Hopkins Center, 4 East Wheelock St.

Category: Sales

Type: Full-Time

Posting date 01/19/2026

Open Until Filled Yes

Position Number 0673000

Hiring Range Minimum $22.35

Hiring Range Maximum $27.94

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Non-Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule Night and weekend hours will be needed regularly to cover events

Remote Work Eligibility? Onsite only

Is this a term position? No

Is this a grant funded position? No

Position Purpose

Reporting to the Senior Box Office Manager, this core member of the Box Office team contributes to all aspects of a sophisticated ticketing and patron services operation. They handle ongoing box office and database tasks, process sales, provide direct patron support, manage student ticket sellers, and run on-site operations for events. They work collaboratively across Hop departments to meet ticketing needs and facilitate analysis of Hop programming and practices.

As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.

Required Qualifications - Education and Yrs Exp

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• 1+ years' experience working in box office or visitor/customer service field.
• Experience with Tessitura or similar customer relationship management platform.
• Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
• Experience providing warm, professional customer service and sales in a busy retail environment.
• Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Excellent verbal communication skills to effectively work with a diverse group of constituencies.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

Preferred Qualifications

• Experience working in a box office or arts center.
• Experience in the arts or creative sector.
• Experience supervising students or associates.
• Experience with database management.

Department Contact for Recruitment Inquiries Jan Sillery

Department Contact Phone Number 603-646-1417

Department Contact for Cover Letter and Title Ellen Phillips, Senior Box Office Manager

Description

Ticket Selling Operations

This position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends.

Percentage Of Time 40

Box Office Management

This position contributes to a volume of complex Box Office practices-creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center.

Percentage Of Time 40

Database Management

This position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects.

Percentage Of Time 20

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned

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