"Temporary Retail Assistant, Cornell Retail Services"

Explore Retail and Be Part of the Cornell Experience-Where Campus Life Meets Exceptional Customer Service.

Join Cornell Retail Services and work in an engaging, customer-focused environment at the heart of campus life. The Cornell Store is hiring part-time/casual team members (19 hours per week or less) to support a variety of roles across our Ithaca Campus and Downtown Ithaca locations, including:

• Sales (Ithaca Campus & Downtown Ithaca Location): Assist customers with product selection and provide friendly, efficient in-store service.
• Technology (Tech Connect): Support tech sales and basic product troubleshooting.
• Textbooks: Provide course material information and assist students, faculty, and staff at the textbook info desk.
• Inventory and Order Fulfillment: Prepare and process online orders for customer pickup

The Cornell Store is a central hub of campus life and a recognized leader in collegiate retail innovation. Serving students, faculty, staff, alumni, and visitors, we pride ourselves on exceptional customer service, teamwork, and a supportive workplace culture.

We're looking for enthusiastic, reliable individuals who love working as part of a team and are ready to contribute to a fast-paced, dynamic retail environment. If you’re motivated, dependable, and enjoy helping others, you’ll thrive here.

Hourly Rate: $17.00/hour

Schedule: Variable, based on availability, business needs, and work performance; some nights, weekends and holidays may be required

All positions are part-time casual (19 hours per week or less), non-benefits eligible. Posting is for multiple positions across Retail Services with various schedules. Applications will be reviewed on a rolling basis.

General Responsibilities:

• Sales and Service - Welcome customers and guests with a friendly attitude, actively assist them, provide product information and guidance, and ensure every customer enjoys a high-quality experience.
• Visual Merchandising - Help maintain the sales floor’s appearance, set up seasonal promotions and visual displays, and regularly check assigned areas for restocking and organization.
• Point of Sale Support - Operate cash registers, assist customers with check-out, and follow proper cash handling procedures.
• Inventory and Order Fulfillment - Receive and process incoming merchandise, assist with special orders and store-to-store shipping requests, and occasionally handle seasonal or perishable goods.
• Customer Care - Support both digital and in-store shopping experiences by assisting with customer inquiries and providing timely, helpful responses.

We Value Your Ability To:

• Create a positive customer experience by building relationships, sharing product knowledge, and providing thoughtful solutions.
• Greet and welcome customers warmly into the department.
• Work collaboratively and effectively as part of a team.
• Be reliable, punctual, and flexible with your schedule based on business needs.
• Communicate professionally with customers and team members.

Qualifications:

• Pleasant and approachable personality with strong customer service skills.
• Comfortable using computers and retail systems.
• Excellent oral and written communication skills.
• Ability to occasionally climb ladders.
• Ability to lift or move up to 50 pounds when needed.
• Ability to stand for extended periods.
• Previous retail or customer service experience is a plus, but not required

No relocation assistance is provided for this position. Visa sponsorship is not available for this position

University Job Title: Temporary Retail Assistant

Job Family: Temporary Auxiliary Services

Level: No Grade - Hourly

Pay Rate Type: Hourly

Remote Option Availability: Onsite