"Box Office Specialist - Temporary"

Box Office Specialist - Temporary

Company:
Oklahoma City Community College

Job Location:
Oklahoma City, Oklahoma

Category:
Sales

Type:
Adjunct/Part-Time

Classification Title: Temporary Non-Exempt

Datatel Position ID: GLED0BOXOFSP1A

Annual Hours: As needed or assigned not to exceed 25 hours per week or 750 hours in a fiscal year.

Placement Range: $15.00

Position Type: Temporary Part-time

Job Category: Non-Exempt

General Description

The Box Office Specialist manages ticket sales, reporting, and customer service for events held at the OCCC Bruce Owen Theater, the Visual and Performing Arts Center Theater, and other campus or community venues. This position supports both subscription and single-event ticket sales and plays a key role in daily box office operations. Responsibilities include assisting patrons with ticket purchases, maintaining accurate patron records, preparing sales reports, and handling cash and financial transactions through an online ticketing system. The ideal candidate is detail-oriented, organized, and comfortable multitasking in a fast-paced environment. Strong customer service skills are essential, along with basic accounting and administrative abilities. This role provides ticketing support for OCCC campus and community events, including advance sales and on-site event operations.

Reports To: Box Office and Marketing Manager

What position(s) reports to this position?
N/A

Minimum Education/Experience

High School Diploma

Required Knowledge, Skills & Abilities

• Demonstrated ability to handle financial transactions accurately, including balancing daily box office sales and reports.
• Strong verbal and written communication skills, with the ability to provide clear, professional customer service to patrons and colleagues.
• Working knowledge of box office operations, ticketing systems, and the role of the box office within a larger business or event operation.
• Proven ability to work effectively as part of a team while also managing individual responsibilities independently.
• Proficiency with Microsoft Office and similar software applications, including the ability to learn and use online ticketing systems.
• Strong customer service and leadership skills, including conflict resolution, accountability, and supporting a positive work environment.
• Ability to remain organized and effective in a fast-paced, deadline-driven environment, especially during live events.

Physical Demands/Working Conditions

1. GENERAL PHYSICAL REQUIREMENTS:
   This position is primarily sedentary. The employee may occasionally exert up to 20-30 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects.
2. PHYSICAL ACTIVITIES:
   This position requires frequent movement throughout the venue, office, and OCCC campus. The employee must frequently communicate with and listen to patrons, vendors, administrators, faculty, staff, students, and others in order to perform the essential functions of the position. The ability to exchange accurate information in a variety of situations is required. The employee must frequently operate a computer, office equipment, and mobile devices to perform essential job duties. The employee must frequently position themselves to access materials at varying heights, including above head level and at ground level.
3. VISUAL ACUITY:
   This position requires the ability to observe, judge, and assess the accuracy, neatness, and thoroughness of work, as well as to make general visual observations.
4. WORKING CONDITIONS
   The essential functions of this position are primarily performed in an indoor office and venue setting.

Preferred Qualifications

• High School Diploma.
• Experience with ticketing system.
• Customer service and/or performing arts box office experience.

Work Hours: Up to 25 hours per week. Daytime office work Monday-Friday, and evening/weekend hours during scheduled Box Office events.

Department: Cultural Programs

Open Until Filled: No

HR Contact: Rose Sanchez

Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: a resume and a cover letter explaining why you're interested in the position and what makes you qualified for it.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Posting Number: Student, Work Study, Temporary_0402920

Job Duties (Position Specific)

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement)

• Oversee daily box office operations to support revenue goals and ensure efficient, customer-focused service.
• Process ticket sales for subscriptions and single events, including advance and on-site sales, while maintaining accurate patron and sales records.
• Manage and maintain the ticketing database, including patron information, seating plans, and event setups.
• Coordinate with event coordinators and internal departments to support ticketed campus and community events.
• Support event marketing efforts by assisting with ticket promotions, sales setup, and reporting.
• Ensure all box office procedures and contractual obligations are carried out with accuracy, integrity, and compliance.
• Implement and maintain accurate accounting practices for ticket sales, including daily reconciliation and reporting.
• Manage cash flow from multiple sales channels, including in-person, online, and phone transactions.
• Administer ticketing software, including building events, designing and verifying tickets, and monitoring web sales.
• Build and maintain positive relationships with patrons, subscribers, and community partners through professional and responsive customer service.
• Address and resolve customer questions or concerns in a timely and courteous manner.
• Prepare and distribute event-related sales reports, statements, and financial summaries.
• Aid Box Office Manger in supervising box office operations on event days, including staffing oversight, troubleshooting, and final reconciliation.
• Perform Ticket Sales Representative duties as needed to support operations.
• Collaborate with Front of House Managers to ensure ticket scanners and related equipment are current, functional, and ready for events.

Job Duties (Safety / Policy & Procedures)

• Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
• Contribute to a safe educational & working environment.
• Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
• Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
• Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

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