Building Operations Manager

Building Operations Manager

Company: Harvard University

Job Location: Cambridge, 02138

Category: Manager/Director

Type: Full-Time

Job Summary

Reporting to the Associate Director of Facilities Management, the Building Operations Manager oversees the daily operations of campus buildings, supervises building operations staff, and manages maintenance, vendor services, and assigned renovation projects. The position ensures effective use of the work order system, coordinates closely with the Building Systems Manager on operational and systems-related priorities, and maintains high standards of service, safety, and responsiveness for building occupants. The role also supports emergency management efforts and shares on-call responsibilities.

This is an essential, on-campus critical position for HRI operations. During emergencies or severe weather, the employee must report to campus to perform non-deferrable work and may be called in outside of their regular schedule.

Job-Specific Responsibilities

Essential Duties and Responsibilities:

• Manages the daily operations of HRI campus buildings including supervising building operations staff: planning, assigning, and reviewing work, training, and conducting performance appraisals.
• Manages maintenance and operational work order system, including intake and prioritization as well as assigning, closing, and analyzing work-order data to inform leadership decisions.
• Implements maintenance work practices that protect the environment and support the health, security, and comfort for all building occupants.
• Oversees daily building services provided by third-party vendors and contractors (custodial, security, elevators, pest control, landscaping, lighting, furniture, etc.).
• Works in close coordination with the Building Systems Manager to align priorities for maintenance and repairs; coordinates scheduling of work that affects building systems, access, and occupants; shares information on recurring issues and needed improvements; and cross-trains on key processes to ensure coverage.
• Supports and provides backup to the Building Systems Manager for maintaining and updating FINS system protocols and information, and as needed assists with programming and maintenance of the Siemens Citrix system, Siemens BMS, automated lighting systems (Lutron, Wattstopper), and the life safety preventive maintenance program.
• Manages office reconfigurations and relocations.
• Project manages assigned renovations and building improvement projects.
• Provides support for Radcliffe events and programs by coordinating facilities operations: custodial, security, and building access needs.
• Acts as liaison for University provided services including but not limited to procurement, police, security, parking, and transportation.
• Maintains and updates building documentation, including AutoCAD drawings, plans, egress diagrams, and operations & maintenance (O&M) files.
• Manages security systems: update IDs, clearance, access control, door scheduling, key inventory.
• Actively participates in the Local Emergency Management Team (LEMT) and supports emergency planning and response, participating in tabletop exercises and communicating related plans.
• Shares on-call responsibility with other members of the facilities department.
• Purchases building supplies, furniture and other materials in support of department as approved. Maintains accurate inventory and manages storage space.

Supervisory Responsibilities

• Supervises the work of assigned staff.
• Carries out supervisory responsibilities according to the Institute's/University's management policies, procedures, and any applicable laws.

Working Conditions

Work is primarily performed in an office environment; but, significant time is also spent in a variety of other settings, including classrooms, residential buildings, mechanical rooms and other spaces with difficult access, as well as outdoors across campus. Regular exposure to typical building-maintenance environments... [abbreviated for brevity, full details in original]

Physical Requirements

The demands described below are representative of those that must be met... [full details in original]

Qualifications

Basic Qualifications:

• Bachelor's degree or an equivalent combination of education, training, and experience.
• Five years of experience in building or property management; two to three years of which must be in a supervisory role. Demonstrated experience in maintenance management systems, digital control systems, building operations and life safety systems is required.
• A valid U.S. driver's license.

Additional Qualifications and Skills:

• Demonstrated ability to manage and follow through on multiple projects and priorities...
• Excellent customer service skills...
• Ability to learn and adopt new technology...
• Certified Facilities Manager (CFM) designation...
• Experience in a fast-paced, team environment...

Additional Information

• Standard Hours/Schedule: 40 hours per week.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity, Education, Employment, Certification/License, Motor Vehicle Record.
• Cover Letter: Please note that cover letters are required... combine your cover letter and resume into a single document...

Work Format Details

This position has been determined... hybrid positions must work in a Harvard registered state... Additional details will be discussed during the interview process.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.