Summary
Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location. Supervises and trains all cashier personnel across the college. Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students financial accounts. The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.
- Supervise and monitor the handling of student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc.
- Provide support to students, faculty and staff regarding student balances and resolution of student concerns regarding their accounts.
- Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.
- Supervise the handling of student calls and inquiries routed from various call centers.
- Monitor and ensure all compliance standards, policies and procedures are followed at location site.
- Support the handling of college photo ID at site (students, staff and contractors).
- Record waivers in system.
- Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.
- Route student inquiries regarding student delinquent accounts, refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned location, to District for analysis and resolution.
- Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.
- Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).
- Generate reports as required by campus administration.
Qualifications
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
Education
Bachelors degree required.
Associates degree plus 4 years directly related experience may be considered in lieu of required degree.
Experience
3 years cashiering experience as a bank teller or retail salesclerk required.
Knowledge, Skills and Abilities
- MS Office Programs
- Information Management Systems
- Electronic Financial Management Software
- Excellent organizational and documentation skills using alphabetical and numerical formats.
- Strong attention to detail.
- Possess critical thinking/problem solving skills.
- Excellent good written and oral communication skills.
- Ability to communicate courteously and effectively.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
The Organization
Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York Citys 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and dont forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nations top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houstons cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and youre ready to join an amazing team, please apply right away.
