Business Process Analyst

the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. College/Unit/Department website: auxiliary.uga.edu Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: This position offers a 40 hour work week. Typical schedules are 8 AM – 5 PM, Monday-Friday. May include evenings and weekends. Advertised Salary: $55,000 - $60,000 / yr; Commensurate with Experience Posting Date: 08/26/2026 Open until filled: Yes Proposed Starting Date: 10/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ). USG Core Values Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 . Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom . Classification Title: Business Process Analyst II FLSA: Exempt FTE: 1.00 Minimum Qualifications: Bachelor’s degree in a related field or equivalent and 2 years of professional experience Preferred Qualifications: Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous. Position Summary: The Business Process Improvement Analyst serves as a technical specialist responsible for engineering streamlined, automated, and data‑driven operational workflows across the organization. This role applies advanced process‑improvement methodologies (Lean, Six Sigma, value-stream analysis) in combination with strong technical capabilities—including workflow automation, system integration, API-based data movement, and analytics enablement—to diagnose inefficiencies, architect scalable solutions, and implement optimized end‑to‑end processes. The position plays a critical role in designing and maintaining high‑reliability, high‑performance process environments. This includes developing automation scripts and integrations, enhancing data flows between enterprise systems, creating documentation for system behavior and workflow logic, and ensuring technical processes adhere to standards for security, governance, and maintainability. The analyst collaborates deeply with both business stakeholders and technical teams to ensure that redesigned processes are technically sound, measurable, scalable, and aligned with organizational architecture and performance objectives. Knowledge, Skills, Abilities and/or Competencies: Strong knowledge of process improvement methodologies (Lean, Six Sigma, etc.). Proficiency in process documentation and analysis tools (e.g., Visio). Strong analytical and problem-solving skills. High level of organizational and time management skills. Excellent verbal and written communication skills. Physical Demands: This position entails limited local travel. Lifting and carrying files and materials, and navigating from one office to another on campus. Sitting for long periods of time. Possess adequate vision, hearing, and manual dexterity. Interact with people in person, on the phone, and in writing. Job activity takes place in normal environmental conditions. Is driving a responsibility of this position?: Yes Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities Business Process Improvement Lead complex process‑optimization initiatives using Lean, Six Sigma, statistical analysis, and systems‑engineering methodologies to redesign workflows and eliminate operational bottlenecks. Identify inefficiencies in multi‑system workflows, policies, integrations, and reporting pipelines; engineer and implement technical solutions such as automated workflows, API/data integrations, and logic‑driven decision engines to improve throughput and reliability. Design future‑state architecture diagrams, technical process maps, and data‑driven workflow models that incorporate automation, system integrations, and data‑flow optimization to deliver measurable cost reductions, performance gains, and improved service-level outcomes. Analyze operational, system, and performance datasets using advanced analytical methods to detect patterns, diagnose root causes, and quantify improvement opportunities using KPIs and statistical indicators. Develop and maintain monitoring frameworks, technical dashboards, and automated reporting mechanisms that capture real‑time process performance, detect anomalies, and validate the effectiveness of implemented solutions. Percentage of time: 35 Automation & Technical Solutions Engineer current‑ and future‑state architectures by producing BPMN/UML process maps, Qlik Sense automations, event‑driven data pipelines, and Python‑based services that eliminate manual handoffs, reduce cycle time, and increase throughput. Designs include interface contracts (schemas, APIs), error‑handling paths, and performance SLAs. Configure and deploy complex automated workflows using advanced Python or SQL scripts, Microsoft Power Automate, Qlik, including Qlik Application Automation, and related platforms. Implement robust orchestration with scheduling, dependency management, idempotency controls, retry/alert logic, and roll‑back procedures to ensure reliable, repeatable execution. Integrate automated data streams into enterprise reporting by collaborating with the Analytics team to define data contracts, map source‑to‑target transformations, and establish CDC/incremental load patterns. Operationalize pipelines that feed governed semantic layers and Qlik applications, ensuring version control and lineage are captured. Harden automation solutions for security, reliability, and governance by enforcing credential management (Key Vault/secret stores), least‑privilege access, parameterized queries, input validation, audit logging, and monitoring/alerting. Ensure alignment with institutional data governance, retention, and compliance standards; participate in periodic reviews and control testing. Percentage of time: 30 Documentation & Project Management Document, version, and maintain all business processes as part of enterprise business‑continuity and resiliency planning, ensuring workflows, system dependencies, data flows, and failure‑mode contingencies are captured in structured technical documentation (BPMN diagrams, system architecture maps, and SOPs). Develop complex, high‑fidelity process maps, workflow architectures, and technical documentation for all improvement initiatives, including data‑flow diagrams, integration logic, automation specifications, exception‑handling paths, and configuration details for Qlik, Power Automate, SQL/Python pipelines, and related systems. Support end‑to‑end project planning, scoping, and execution of process‑improvement and automation initiatives by contributing to technical requirements gathering, solution architecture, task sequencing, risk analysis, dependency mapping, and testing/validation procedures. Track, communicate, and escalate project progress to stakeholders using technical reports, workflow performance indicators, and automated project dashboards; ensure that technical risks, blockers, and system impacts are clearly communicated to both business and IT teams. Percentage of time: 20 Collaboration & Facilitation Partner with cross‑functional stakeholders to elicit business requirements, analyze system dependencies, and define technically feasible project scope, ensuring alignment with enterprise architecture, data governance policies, and operational constraints. Deliver technical training, onboarding, and knowledge‑transfer sessions to operational teams adopting new automated workflows, data integrations, or system enhancements. Provide documentation, job aids, and hands‑on support to ensure correct configuration, usage, and troubleshooting of automation tools. Serve as a technical liaison between business leadership and IT teams, translating operational requirements into system specifications, integration logic, data‑flow requirements, and acceptance criteria to ensure accurate build‑out and successful delivery of automated solutions. Build and maintain strong collaborative relationships with internal partners, facilitating continuous improvement by proactively identifying system issues, coordinating technical discussions, sharing performance insights, and ensuring cross‑departmental alignment on process architecture and automation roadmaps. Percentage of time: 15 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: David Akers Recruitment Contact Email: akersdl@uga.edu