"Business Relationship Manager"

Business Relationship Manager

Job ID: 292387
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Serves as the strategic interface between University Information Technology Services (UITS) and assigned business units. Ensures that technology initiatives and services align with the strategic goals of the University, promoting value creation, service delivery excellence, and meaningful communication. Builds and maintains trust-based relationships and advocates for both IT and business stakeholders, ensuring mutual understanding and shared success.

Responsibilities

KEY RESPONSIBILITIES:

1. Builds and maintains strong, collaborative relationships with business and IT stakeholders
2. Serves as a primary point of contact for IT services and strategic alignment with business goals
3. Communicates clearly with stakeholders regarding project updates, service performance, and IT initiatives
4. Advocates for business partners' needs and ensures priorities are reflected in IT planning
5. Facilitates service improvement planning and manage client satisfaction feedback loops
6. Monitors and supports project delivery, ensuring stakeholder alignment and timely updates
7. Identifies and mitigates business and IT risks through proactive engagement and escalation
8. Translates business requirements into actionable proposals and support intake and governance processes

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

Required Experience
Three (3) years of relevant experience in a customer-facing, business/IT liaison, or stakeholder engagement role, preferably within a higher education or complex organizational environment.

Preferred Qualifications

Additional Preferred Qualifications
Certified Business Relationship Manager (BRMP or CBRM) Certification

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience aligning technology solutions with institutional strategy

Knowledge, Skills, & Abilities

ABILITIES
Travels between Kennesaw State campuses and locations as required to maintain effective relationships
Able to communicate complex business and technical concepts clearly to diverse audiences
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Maintains knowledge of market trends, emerging technologies, and industry best practices
Experience with conflict resolution and change management

SKILLS
Able to communicate complex business and technical concepts clearly to diverse audiences
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Strategic thinking and influential relationship building
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette