"Business/Technical Support Supervisor 2 - Client Services - FT - Day"

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:
The incumbent serves as a working supervisor overseeing the Helpdesk. Responsible to design, develop, implement, and evaluate the overall strategy for effective Helpdesk services. Serves as a project leader as appropriate. Provides effective supervision to Helpdesk Operators.

What It Takes to be Successful

Required Qualifications:

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Must be willing and able to work occasional weekends and evenings as needed
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
• Excellent written and verbal communication skills in English
• Demonstrated technical ability to install, and maintain MAC Windows operating systems environment including Office application suite
• Demonstrated skill to work independently and to prioritize and manage a relative number of simultaneous requests and to work on tasks which may not be clearly defined
• Demonstrated experience working as a project manager / lead
• Demonstrated experience in healthcare IT, preferably in an academic hospital setting
• Demonstrated ability to effectively supervise and motivate staff
• Bachelor's Degree in Computer Science or related field and/or combination of education and equivalent work experience
• Ability to manage multiple medium to large scale projects with multiple stakeholders in a cross matrix environment
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Prior lead or supervisory experience
• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization