"Campus Tech Support Spec I"

Campus Tech Support Spec I

Company:
Valencia College

Job Location:
Orlando, 32802

Category:
IT Support and Training

Type:
Adjunct/Part-Time

Position Number: HR0012.00000

Employee Class Description
C3-Staff PT (ed. support)

General Position Description
Responsible for scheduling equipment, operating a variety of technology and audio-visual equipment, and performing mechanical and clerical duties required to maintain the equipment and usage records.

Flexible Work Arrangement
Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.

Posting Number: S3667P

Location(s)
Orlando, FL 32825 - East Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)
24-29 hours weekly w/flexible schedule options between Monday through Friday 7am-7:30pm

Posting End Date: 01/05/2026

Temporary Position (Temp or Grant Funded) Details
No.

Salary Range: $17.92 per hour

Description of Job Function

1. Coordinate delivery and support of classroom technology needs.
2. Assists students and faculty with computer support and instruction.
3. Assists in providing workshops and small group training related to computer/instructional technologies applications.
4. Provides technical assistance to faculty/staff.
5. Provides on-line/phone technical assistance via phone e-mail at "help" desk.
6. Assists in set up and maintenance of computer hardware.
7. Assists, as required, in resolving equipment, software, network, viruses, and other problems.
8. Assists in providing security and management of the laboratory.
9. Maintains statistics related to users, facilities, and equipment usage.
10. Makes recommendations to supervisor of needed workshops, training aids, hardware and software.
11. Assists in inventory of area software/hardware.
12. Coordinates off campus material used by other campuses.
13. Receives and "books" requests for use of audio-visual material and equipment.
14. Logs bookings daily, monthly and the entire session on the computer.
15. Inventory control and documentation.
16. Performs other related duties as assigned.

Drivers License Requirement
Not Applicable

Required Minimum Education
High school diploma or general education degree (GED).

Other Required Qualifications
General office experience.
Proficiency in the use of computers.

Preferred Type of Experience
Experience providing technical support.
Customer Service Experience.
Experience working in a help desk environment.

Knowledge, Skills and Abilities

1. Knowledge of various administrative, clerical/secretarial and support activities.
2. Knowledge of computers and their different programs and operations.
3. Knowledge and skill in the operation of office equipment, VCRs, computers, televisions, and audio-visual equipment.
4. Good communication skills and interest in working with students.
5. Skill in the use of personal computers and related software.
6. Ability to communicate orally and in writing.
7. Ability to operate Microsoft Office programs.
8. Ability to work with minimal supervision.
9. Ability to relate effectively with others.
10. Ability to work in a structured environment with a high degree of attention to details.
11. Ability to maintain files and records and perform a variety of tasks.

General Working Conditions
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.