Care Coordinator

10-month (July/August Off) Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable This position must possess and maintain a current, valid Driver License: No This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Lead Work/Supervisory Responsibilities: No Work Location Type: On-campus Work Hours: M-F (8:00a - 5:00p) with some evening and weekend hours. Hours are subject to change with notice. Worker Status: Must be able to legally work in the United States without visa sponsorship SPECIAL INSTRUCTIONS TO APPLICANT Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled 'Resume.' Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553. To view SOU's very generous benefits and pension programs available to eligible positions, please visit benefits overview Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, demonstrates our value . POSITION DESCRIPTION The Care Coordinator directly reports to the Assistant Director of Care & Basic Needs. The Care Coordinator provides essential non-clinical case management, crisis response, and programmatic support to promote the health and well-being of the student body. This is accomplished through direct student support, programmatic outreach around student health & well-being, and referrals for holistic student services (inclusive of raider student services, tutoring, counseling, disability resources, health services, financial aid, and registration). This role is student-facing through one-on-one case management appointments and general campus programming in collaboration with a variety of campus departments. This position plays a critical role in connecting students with campus and community resources to proactively promote health & well-being and address barriers to student success. This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them that occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University Minimum Requirements Bachelor's degree in a related field AND 1 year of relevant professional/full-time experience in case management, health & wellness programming, or community-based programs. Equivalent experience (3 years) will be considered with an Associate's degree. Effective communication skills and proficiency in software for program implementation and/or client service documentation (ex: Case management software). Preferred Requirements Master's degree. Experience working with customer relationship management software such as Navigate, Maxient, Banner, Improve, and/or Workday. Experience working on college campuses with college students. Certification in suicide intervention or prevention (ASIST, QPR, etc.). Experience facilitating harm-reduction programs related to the prevention of alcohol and other drug (AOD) misuse or Substance Use Disorder (SUD). Experience and/or knowledge facilitating public health programs that promote health through organized community efforts. Essential Functions (50%) Direct Student Support and Case Management Manage a large and evolving caseload of at-risk students to ensure appropriate utilization of campus support services and community resources. Provide non-clinical case management services to students experiencing difficulty due to physical or psychological health, financial, food, or housing insecurities, and other personal barriers to success. Conduct individual meetings with students to assess immediate and long-term needs, discuss challenges, and develop tailored success plans. Consult with the Associate Dean of Students, Assistant Director of Care & Basic Needs, and members of the Student Support Network regarding students of concern. Coordinate and facilitate referrals to appropriate resources, serving as a vital link between students and campus partners (e.g., Counseling, Student Health, Financial Aid) and external community social service agencies. Maintain accurate, confidential records of all student interactions and case progress within the case management system, ensuring compliance with FERPA and institutional policy. (40%) Health & Wellness Programming & Outreach Design, execute, and assess comprehensive health promotion and outreach programs, including holistic well-being education and alcohol/other drug (AOD) harm reduction strategies Partner with campus offices to strategically integrate wellness programs and initiatives across the student experience. Design and deliver engaging presentations, workshops, and campus-wide campaigns (e.g., social media, bulletin boards) to promote positive health behaviors and a culture of well-being. Develop and maintain a current database of student well-being resources, services, and educational materials for the campus community. Assist in the development of AOD educational materials and programs to ensure institutional compliance with the Drug-Free Schools and Campuses Act (DFSCA). Support the completion of the Biennial report for the Drug-Free Schools and Campuses Act (DFSCA) (10%) Other Duties as Assigned Support posting/approving posts on Campus ESP Parent Portal for 30 minutes/day (may fluctuate depending on time of year) Serve on campus committees/task force -Department & Institutional Programmatic Support (Ex: Admitted student days, Orientation, Commencement) Educational Presentations & Workshops for Students, Faculty, & Staff Other duties as assigned Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Physical Demand Normal office activities such as sitting/standing at a desk, using a computer, answering phones, and communicating in person, both in writing and via phone with others. Work in an office environment that is very busy, with constant interruptions, frequent phone calls, and walk-in traffic. Frequent moving/transporting objects up to 15 pounds (such as notebooks, books, and paper).