Case Manager

Job Details

Ensured Consideration Date: June 22, 2026

Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan’s flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.

The area’s waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.

Summary

Michigan Technological University is seeking a Case Manager for our Equal Opportunity Compliance & Title IX department. The Case Manager manages a wide range of complex and confidential tasks. This includes intake of complainants to determine appropriate policy and procedure, providing supportive measures as requested and as reasonable, policy compliance, training, case management, and remedies related to Title IX and other harassment and discrimination laws overseen by the Equal Opportunity Compliance and Title IX department.

Responsibilities and Essential Duties

1. Interpret federal and state laws and regulations regarding Title VI, Title VII, and Title IX and stay current with the applicable laws and regulations to maintain university compliance.
2. Address complaints of alleged discrimination, harassment, and violence made against students and employees of the university, utilizing the relevant university policies and procedures.
3. Perform intake of complainants to determine appropriate next steps (triage, supportive measures, on-going support/case management, etc).
4. Establish and maintain confidential, accurate, and thorough case records of all complaints of discrimination and misconduct based on protected characteristics.
5. Utilize specialized university software programs for case management, training, and documentation. (Canvas, Maxient, Banweb, Banner, Aspire, United Educators)
6. Serve on the University-wide Title IX Awareness Committee.
7. Attend training for Title VI, Title VII, and Title IX professionals.
8. Assist with TIX-related web pages and resources.
9. Coordinate with Public Safety and Police Services for case management and Clery Act compliance.
10. Assist with formal investigations within Equal Opportunity Compliance and Title IX by serving as a co-investigator.
11. Problem-solve, respond to inquiries, and resolve concerns with diplomacy and tact.
12. Maintain confidentiality.
13. Other duties as assigned.
14. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
15. Apply safety-related knowledge, skills, and practices to everyday work

Required Education, Certifications, Licensures

• Bachelor’s degree from an accredited institution in communication, education, social science, human resources, public administration, or a related field, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Required Experience

• One year of experience in higher education, human resources, social work, or other professional areas from which comparable knowledge and abilities can be acquired.
• One year of experience working with issues related to harassment/discrimination, sexual assault, and/or dating/ domestic violence.