"Case manager"

Department Summary

Case Management Services (CMS) both prevents risk and promotes students’ well-being at UCLA by providing support for those who are in distress or are causing distress among the community. Students of concern are referred to Case Managers and are empowered to address their needs through receiving guidance on policies and procedures and linkage to campus resources. This resource navigation requires regular collaboration with campus constituents so that students receive appropriate assistance. At times, students’ behaviors can impact the campus community. In these instances, Case Managers meet with campus departments and offer suggestions to address concerns and provide on-going support as needed. Case Managers elevate students at risk for harming themselves or others to appropriate emergency responders and assist with follow up support as needed once the emergency is resolved. Case Managers serve on and support the work of the Consultation and Response Team, which is UCLA’s student behavioral intervention team. CMS engages in training and outreach to educate campus partners on how to identify, respond to, and refer students in distress.

Position Summary

Under the direction of the Director, Case Management Services, this position is responsible for developing, implementing, and managing a case management system to coordinate, facilitate, and monitor programs and services for undergraduate and graduate students experiencing distress. Case Managers will facilitate crisis intervention during regular business hours for students who are at risk for harming themselves or others. Coordinate with the Office of the Dean of Students, Counseling and Psychological Services, Residential Life, UCPD, Academic Counseling and other administrators as appropriate to address the needs of students who have problems in areas that may include academics, health-related, psychological, economic, housing insecurity, discipline, family relationships, social adjustment, and gender-based violence, through assessments, consultations, interventions, referrals to campus departments and community agencies, and follow-up services. Collaborate with UCLA Consultation and Response Team to support and assist distressed students. Supports designated school or academic program by providing presentations, trainings, and outreach efforts along with consultations regarding resource referrals. Case Managers will facilitate well-being training, wellness workshops, and other initiatives focused on student development and health.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Detailed working knowledge of federal regulations impacting student records, including FERPA. (Required)
• Concentrated experience working with distressed individuals in a higher education or community setting. (Required)
• Demonstrated ability to interact effectively with students, faculty, staff, and community members of diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual orientation, and ability. (Required)
• Strong verbal, written, and interpersonal communication skills. Skill in speaking clearly and distinctly using appropriate vocabulary and grammar to obtain and convey information to individuals at various organizational levels. Strong listening skills. (Required)
• Outstanding organizational skills, including ability to set priorities which accurately reflect the relative importance of job responsibilities and carry out multiple assignments in a timely fashion when there are changing workloads, competing requirements. (Required)
• Demonstrated ability to deal effectively with crisis situations under conditions of limited supervision, high demands, and rapidly changing circumstances. (Required)
• Skill in interacting diplomatically with the public when faced with demands or requests for action that may violate federal or state law or University policy and procedure. (Required)
• Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others. (Required)
• Ability to maintain equanimity, sensitivity, and judgment in the face of resistance, indifference or hostility during conflict or confrontations. (Required)
• Ability to take thoughtful action where answers to a problem are not readily available. (Required)
• Working knowledge of microcomputer applications in a local area network, including word processing, spreadsheet, presentation, database, and electronic mail applications, in order to perform all administrative responsibilities associated with the position. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree In related area and/or equivalent experience/training (Required)
• Advanced degree from an accredited institution in Law, Psychology, Education, Counseling, Social Work, or a related field. (Preferred)

Special Instructions to Applicants

Please submit cover letter and resume. This is a 1 year contract with the possibility of extension and/or conversion to a career appointment.

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

99-Policy Covered