Case Manager

This non-clinical position assists students who are experiencing crisis or distress that impacts their social, personal, and/or academic stability. Triages reports and works with the Dean of Students and other staff to connect high-risk students to appropriate care/support. Assists with the management of individuals identified as "penguins of concern" including those who threaten or attempt to cause harm to themselves, and/or experience a significant disruption to their academics due to psychiatric, behavioral, mental-health, or physical issues (including sexual assault and intimate partner violence), and/or behave in a manner that may be worrisome to others and disruptive to the YSU community. Provides training in and experience with culturally relevant topics.

Essential Functions and Responsibilities: Serves as a case manager for high-risk students, specifically those from marginalized populations, and those dealing with extenuating circumstances. Triages initial "penguin of concern" reports and other referrals. Creates and maintains cases through the database system.

Coordinates non-clinical care for students needing ongoing support, campus, and community referral, and/or assistance with coordination of care following hospitalization and/or other unique circumstances.

Assists with on-call responsibilities; works non-traditional hours, as necessary.

Serves as a member of the YSU CARE (Concern-Assessment-Referral- Education) Team as assigned.

Provides training in and experience with culturally relevant topics.

Collaborates with other campus offices and resources. Maintains a network of current resources available on campus and in the community; refers as appropriate.

Maintains ongoing case statistics to assist with Co-Curricular Assessment Reporting, Divisional Annual Report, and other analytic/data requests.

Organizes and implements appropriate and timely programming to address current issues/concerns on campus as assigned.

Assists with marketing, promotion, and fundraising of the office as assigned.

Represents the office of the dean of students at the campus, local, regional, and national level.

Other Functions and Responsibilities: Assists with training new hires. Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday.

Primary Location: Youngstown

Supervision Exercised: Supervision is exercised over student employees.

Reports to: Assistant Dean of Students, Advocacy, Support, & Wellbeing

Required Certifications, Training, and/or Licensures: Certification or credentialing as a Drug & Alcohol Counselor (CADC, LADC, or similar), Mental Health Certification*

Knowledge, Skills, and Abilities:

Knowledge of: relevant state and federal laws including FERPA, HIPAA, ADA, and Title IX; social justice issues and concerns; issues common to college students, specifically difficult and sensitive circumstances.

Skill in: organization, documentation and communication.

Ability to: provide case management services to students whose disruption to academic progress is caused by a broader range of circumstances.

(*) Developed after employment.

Minimum Qualifications: At least a bachelor's degree; experience in higher education, or a closely related setting; and demonstrated knowledge of crisis response, case management, or another related field.

Preferred Qualifications: Master's degree in social work, higher education, counselor or similar. Demonstrated experience in crisis response, case management, or another related field. Demonstrated understanding of confidentiality practices, crisis intervention, and resource coordination. Strong interpersonal, communication, and organizational skills. Ability to work effectively with varies student populations, student athletes or similar and across functional teams. Clinical case management experience in higher education, healthcare, social services, non-profit or drug/alcohol counseling. Experience working with individuals dealing with substance use or in recovery. Certification or credentialing as a Drug & Alcohol Counselor (CADC, LADC, or similar). Experience working with individuals with food/housing insecurity. Experience with trauma-informed care and motivational interviewing. Current, working knowledge of Maxient (or similar case management system), Banner software.