"Casework Officer"

Casework Officer

Proctors’ Office, University Offices, Wellington Square, Oxford

Grade 5: £32,108 - £37,338 p.a.

We are seeking an experienced and service-orientated Casework Officer to join the friendly and supportive student casework team which supports the Proctors and the Assessor, senior members and trustees of the University, in managing the University’s processes for student casework, such as academic appeals, complaints and student disciplinary matters. You will have the opportunity to gain knowledge and experience in one or more of our areas of student casework, with a particular focus on academic misconduct in the first instance, as well as other areas of work managed by the Proctors’ Office.

The appointment is offered on a permanent basis. Hybrid working arrangements will be considered.

About you

To be successful in this role you will have:

• experience in casework and high-level administrative support work, preferably in a higher education setting;
• highly developed written and verbal communication skills, with the ability to communicate clearly to a broad range of stakeholders;
• strong organisational skills and attention to detail, with experience of prioritising competing tasks and objectives, managing time and resources appropriately, and responding flexibly to changing circumstances;
• strong interpersonal and customer service skills with the ability to establish positive working relationships and engage with people at all levels within the organisation;
• ability to work successfully within a team as well as taking ownership of allocated tasks, to deliver high quality work.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs

Next steps and additional Information

More information on the role and the full selection criteria can be found in the Job Description (184941- Casework Officer JD.pdf).

Applications for this vacancy are to be made online. You will be required to upload a CV and supporting statement as part of your application. The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.

The closing date for applications is 12.00 noon on 15 April 2026. Interviews will take place week commencing 27 April 2026, will be in person and include a written test.