"Cashier/Merchant Services Technician"

Posted: 24-Dec-25

Location: Charlotte, North Carolina

Categories: Financial, Staff/Administrative

Internal Number: 65741

Position Number: 000294

Department: Financial Services (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Reconcile all university's credit card accounts daily.
• Prepare summaries and spreadsheets used to certify funds with the Office of the State Controller.
• Process departmental deposits and student payments (in person or received in the mail).
• Process undelivered University checks, returned ACH payments, and NSF checks.
• Process scanning for the Office of Bursar via ImageNow/Perceptive Content.
• Distribute Accounts Payable checks to faculty and staff.
• Process online payments through TouchNet Marketplace and Flywire.
• Accept Purchasing Card deliveries as needed.
• Process user access requests for merchant banking and ecommerce systems and assist with annual access audits.
• Process Point of Sale (POS) terminal requests. Order, receive, setup, and deploy. Inspect, troubleshoot, and resolve POS terminal issues.
• Provide administrative support during the annual PCI validation process.
• Responsible for merchant training coordination (registration, adding users to LMS, follow up communications).
• Provide written/verbal guidance and training on payment card systems (online and POS terminals) and the credit card deposit process.
• Assist with various merchant records management (i.e., user access, POS terminals, ecommerce storefronts, third party vendors, third party systems, contracts, training completion, merchant contacts, annual validation).
• Process merchant services invoices, compile sales history reports, and allocate monthly credit card fees.

Minimum Experience / Education:

Required Minimum Qualifications:

High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

Preferred Education Skills and Experience:

• Minimum 2 year degree in accounting or the equivalent of high school diploma and 2 years of work experience in accounting. Knowledge of Microsoft Word/Excel, prior customer service experience, as well as demonstrated knowledge and skills gained through 3-4 years of specialized accounting office experience in handling cash and cash equivalent items or an equivalent combination of education and experience. Requires reconciliations of cash and cash equivalent transactions.
• Knowledge of Banner, TouchNet, and Perceptive Content/ImageNow.
• Intermediate/Advanced level in Microsoft Excel
• Help desk and/or call center support experience for computer or banking systems
• POS terminal, credit card payment, and/or deposits experience
• Gmail/Google Calendar and Google applications (drive, docs, sheets, forms) experience
• Comfortable with computer systems/adept with technology
• Professional and courteous written and verbal communications
• Ability to work independently with minimal supervision
• Detail oriented and organized
• Customer service focused
• Team player