"Cisco Unified Communications / VoIP Telephony Systems Manager"

JOB SUMMARY

Responsible for the general design, planning, configuration, implementation and systems management of Houston Community Colleges Cisco Unified Communications / Voice over IP telephony environment.

ESSENTIAL FUNCTIONS

• Provide leadership in IT for the development of highly appropriate, tightly integrated, consistently available, secure, flexible, and fault-tolerant IP Telephony systems.
• Develop and maintain a comprehensive and successful Unified Communications plan.
• Create, develop, design and install solutions to complex technical, procedural, and logistical problems.
• Design, implement, and test information technology security mechanisms and systems in the context of the IP Telephony infrastructure.
• Identify, develop, test and implement new technologies.
• Respond appropriately to needs and requirements assessments from Information Technology.
• Assist in creating and developing formal guidelines and policies to ensure appropriate systems support and designs.
• Work with IT staff and appropriate members of the District / Colleges to provide responsive solutions and options for problems and opportunities.
• Monitor the development of new standards with IP Telephony technologies.
• Act as a consultant to other departments regarding IP Telephony design and support meetings, events, projects, and design assistance.
• Complete projects and tasks independently and with limited direct supervision.
• May drive/walk to other HCC buildings/campuses.
• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelors degree in Information Systems, Computer Science or related field required
• 4 years directly related experience plus an industry recognized networking certification may be considered in lieu of required degree
• Formal certification in Layer 3 networking technologies is preferred
• 5 years combined experience of hands-on configuration and administration of a unified call center and emergency responder platform in a large fully-redundant enterprise environment, working in an environment with converged, structured cabling systems or network/systems architecture and administration, and routing and switching is required

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Project Management

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

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