"Client Services Officer"

• Reference number: 25543
• Term: Fixed-term, full-time basis until 28 May 2026.
• Remuneration: $86,571 to $91,079 pa (HEW4) (inclusive of $73,154 to $76,963 salary pa, 17% superannuation and 17.5% recreation leave loading).
• Location: Kelvin Grove
• Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Client Services Officer to join QUT Sport, People Services, Administrative Division.

The Client Services Officer, Sport is responsible for providing high quality services for clients engaging with the Fitness and Aquatic centres by processing memberships and providing exceptional service to students, staff and the community utilizing QUT's health and fitness facilities.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Sport is an important cultural thread of university life so whether you are a competitive athlete, someone who likes to keep active, interested in how sport and technology merge in today’s digital world or someone in between – we have something for everyone. QUT Sport has strategic and operational oversight of sport activities and programs at QUT.

What you need to succeed

1. Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in a Sporting Facility.
2. Demonstrated ability to provide quality customer service in a health and fitness customer-orientated, team-based environment, including attending promptly and courteously to customer requests with a high degree of attention to detail.
3. Excellent organisational and time management skills.
4. Well-developed interpersonal and oral communication skills with demonstrated ability to communicate effectively with a range of people at all levels and from culturally diverse backgrounds.
5. Ability to work effectively in a team environment and independently.
6. Proficient in the use of Microsoft Office and other relevant computer systems

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Client Services Officer 

Job opens: 23-Sep-2025

Applications Close: 07-Oct-2025 at 11.30pm

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