"Clinic Coordinator, Student Health Services"

Job Details

Special Instructions to Applicants:
All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.

About Rice:
Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system, which supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lectures series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for the best quality of life and the best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff, and students share values essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in how we treat each other and welcome our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community, and Excellence.

Position Summary:
The Clinic Coordinator plays a dual role supporting both the operational efficiency of Student Health Services and the holistic well-being of students. This position coordinates daily clinic operations while also providing non-clinical student support services, including care coordination, resource navigation, and short-term solution-focused interventions for students navigating health, academic, or personal challenges. The role serves as a key point of connection between students, healthcare providers, and campus and community resources.

Ideal Candidate Statement:
The ideal candidate embodies a professional, compassionate, and team-oriented approach to clinic and operational coordination for Student Health Services. They will be primarily responsible for coordinating the clinic, as well as acting as a dedicated advocate for students, skillfully collaborating with campus partners to facilitate care while maintaining appropriate confidentiality. Furthermore, this individual will serve as a trusted connector, proactively maintaining up-to-date knowledge of community resources to ensure students have access to the support they need.

Workplace Requirements:
This position is exclusively on-site and full-time, necessitating all duties to be performed in person at Rice University. Per Rice policy 440, work arrangements may be subject to change.

Hiring Range: $57,000–$60,000 annually, contingent upon qualifications and experience.
*Exempt (salaried) positions under FLSA are not eligible for overtime.*

Minimum Requirements:

• Bachelor’s degree in social work, public health, psychology, health services, human services, or a related field
• 2+ years of experience in healthcare coordination, student services, case management, or social services

Skills:

• Strong understanding of student development and challenges faced by college-aged populations
• Ability to establish and manage priorities and handle numerous time-sensitive projects with conflicting and varied deadlines in a fast-paced clinical environment
• Ability to accomplish goals through formal and informal channels with diplomacy and tact
• Demonstrated creativity, problem-solving, critical analysis, initiative, judgment, and decision-making skills
• Demonstrated ability to develop and meet budget goals
• Excellent planning and organizational skills
• Excellent interpersonal, verbal, and written communication skills

Preferences:

• Master’s degree in social work (MSW), counseling, public health, or nursing
• Experience in a college or university health or student support setting
• Knowledge of trauma-informed, culturally responsive, and equity-centered practices
• Ability to work independently and as part of a team to meet expected deadlines and schedules
• Ability to screen for interpersonal violence
• Experience in an outpatient or primary care setting
• Experience working with adolescents or college-aged populations
• Familiarity with electronic health records
• Strong customer service skills

Essential Functions:

• Leads the planning and daily clinic operations for Student Health Services, ensuring efficient patient flow and high-quality service delivery
• Manages, under the oversight of the Medical Director, the clinic’s budgets, human resources (onboarding and coordination of clinic staff, trainees, or student workers), and facilities functions
• Responsible for managing patient billing, processing student reimbursements, and maintaining detailed tracking of gift funds and expenditures
• Assists students with care coordination, including referrals to campus and community resources (e.g., counseling, disability services, housing, food insecurity, insurance assistance), and understanding medical recommendations and follow-up care plans
• Manages appointment scheduling, referrals, and follow-up processes for patients (undergraduate and graduate students)
• Serves as a primary point of contact for students seeking health services or information on health topics, including emergencies and student walk-ins
• Supports students experiencing complex or high-need situations in coordination with appropriate campus or external resources and professionals
• Assists students in accessing healthcare coverage, financial assistance, or social services when applicable, including tracking referrals and outcomes to ensure continuity of care
• Organizes and manages clinic marketing
• Identifies issues and develops alternative solutions, which may include changes to programs, policies, and procedures related to clinic operations
• Contributes to health promotion and outreach strategies that may include relationship development, communications, and compliance
• Supports clinic documentation, data tracking, and reporting as needed, including processing health data forms, managing documentation, and placing or removing holds on student accounts
• Maintains confidentiality and adheres to HIPAA, FERPA, clinic, and university policies when documenting student interactions and care coordination activities
• Assesses and participates in training, supervision, and quality improvement activities
• Handles all incoming and outgoing correspondence (fax/email) and oversees supply management
• Performs all other duties as assigned

Additional Functions:

• Serves as the point of contact for clinic equipment repairs and needs
• Contributes to health promotion, outreach, and education initiatives
• Supports compliance with university policies and healthcare regulations
• Supports campus-wide wellness, retention, and student success efforts
• Participates in interdisciplinary meetings related to student care and wellness
• Assists with event development and planning, including training and engagement
• Assists with preparing for large capital improvement projects
• Provides feedback for policies regarding the management of general operations

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits

Rice Mission and Values: Mission and Values | Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University’s Human Resources Office via email at facstaffada@rice.edu for support.

If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.