"Clinical Assistant"

Extended Job Title

Clinical Assistant

Position Description

Employees in this classification provide patient care management to an assigned clinic in the areas of clerical and clinical duties. In the clinical setting, the employee receives direct supervision from a physician or nursing supervisor in either oral or written form. In the office setting, the employee receives direct supervision from the department administrator. Work is performed under usual office and clinic conditions, and may be stressful when working under emergency conditions.

Major/Essential Functions

Transitional care management (TCM) conducts post-discharge follow-up calls to patients and caregivers, utilizing specific clinical protocols. Assisting with a patient's care as they move between healthcare settings, such as from hospital to home, to prevent complications, hospital readmissions, and improve health outcomes. The overall goal is to ensure a seamless transition, enhance the continuity of care, and empower patients to manage their health effectively.

• Assist in identifying high-risk patients.
• Reconciles the discharge medication list.
• Promotes and reinforces patient-centered medical home concepts with patients, their families, and clinic personnel.
• Works proactively to prevent complications, reduce hospital readmissions, and manage patient populations by identifying and addressing quality gaps in care needs.
• Audits charts utilizing custom report data, identifies and reports alterations in patient responses to assist in the identification of problems and formulation of goals/ outcomes and patient-centered plans of care in collaboration with patients, their families, and the interdisciplinary health care team.
• Assists in determining the physical and mental health status, needs, and preferences of culturally, ethnically, and socially diverse patients and their families.
• Participates in the identification of patient needs for referral to resources and facilitates continuity of care
• Communicates patient data using EMR to support decision-making to improve patient care.
• Ability to collaborate with an interprofessional team.
• Attends and participates in Care Coordination TEAM activities, including but not limited to staff meetings, educational activities, etc.
• Completes Annual Nursing Core Competency Training and maintains current required licensure.

Preferred Qualifications

• Knowledge and/or experience in care coordination and/or case management.
• Knowledge and/or experience in value-based HEDIS quality care gap measures.
• 1-2 years working experience in one of the following healthcare settings: clinical, hospital, or home-care experience.

Required Qualifications

A minimum of a High School diploma or equivalent. Graduation from an approved certified program for assistants in the area of required specialty. Certification by an approved accredited certifying agency in the specialty in which the particular work will be performed.

Pay Grade Minimum

$18.00

Pay Grade Maximum

$20.00

Pay Basis

Hourly

Schedule Details

M-F 8-5; no weekends;

Work Location

Lubbock

Department

Performance Improvement Lbk

Job Type

Full Time

Shift

Day