Position Summary

This CSR II - Float Position will travel between different Adult and Child clinics providing clinical office support as needed. This includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, addressing patient MyChart messages and medication prior authorizations.

Job Description

Primary Duties & Responsibilities:

• Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing.
• Assists patients with insurance questions regarding billing process.
• Assist staff with sending patient appointment reminders and other related scheduling duties as needed.
• Answers incoming patient phones calls and directs them to appropriate personnel.
• Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately.
• Assists with incoming faxes and shared email folders to distribute them appropriately.
• Assists families with MyChart account access, provides school/work excuse notes, and assistance with CHADIS as requested by providers.
• Submits prior authorization requests per office guidelines.
• Cross coverage of other office staff as needed.
• This position is in person therefore commitment to attendance is critical and necessary.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort:

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment:

• Office equipment.
• Clinical/diagnostic equipment.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: Medical Office Setting (2 Years)

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications:

• Minimum of two years’ experience in a medical office.

Skills: Communication, Computer Literacy, Epic MyChart, Insurance, Interpersonal Relationships, Medical Terminology, Patient Communications, Physician Communications, Scheduling, Telephone Communications

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly