"Collection Interviewer"

A cover letter and resume are important submissions for our hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how your career skills will align with this role. Due to system limitations, please submit both a cover letter and resume as one single file. These documents will be used to assess your communication skills and attention-to-detail.

NOTE: Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

We are looking for a Collection Counselor to join our Student Loan Collections team in Financial Operations. This position is one of 14 team members responsible for the collection of student loan debt and outstanding student account balances through telephone, emails, letters, and personal contact.

Required Qualifications:

• Completion of high school education, with college degree preferred
• Two or more years of experience collecting student debt, including knowledge of FERPA, the Fair Credit Reporting Act and the rules regarding Personal Identifiable Information
• Must be collaborative and teamwork oriented
• Passion for high-quality customer service
• Proven ability to work independently in remote work environment
• Ability to correspond appropriately with a variety of individuals from diverse backgrounds
• Ability to handle difficult conversations
• Working knowledge of PCs and desktop software, Microsoft Office Suite, Zoom, and Google platform

Preferred Qualifications:

• Knowledge of university policies and federal regulations involving institutional loans and student accounts collections
• Experience working with complex student administration systems (Oracle PeopleSoft) and loan servicing software (ECSI)

This is a full-time position and reports to the Collection Manager. As part of the University of Michigan Finance Division's Future of Work initiative, work may be both onsite and remote based on the needs and is subject to change. Currently, you will be primarily remote.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.